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HP Selling HP SMB Solutions - Sample Questions:

1. What is the best response to a customer who needs to reduce expenses, but is concerned that switching from their aging PBX system to Lync with voice capabilities will not meet their needs?

A) Reduce expenses with an HP Lync UC solution by leveraging Microsoft's existing platform and familiar interface, enabling users to quickly adopt the tools
B) Improve employee productivity and gain a competitive advantage with an HP Lync Solution by providing anywhere access on any device.
C) Deploy an HP Lync Solution alongside your existing environment until you are ready to switch from the PBX system to Lync.
D) Extend the capabilities of your existing PBX system by adding an HP Lync Solution to your existing environment.

2. What is a typical customer objection to HP service support?

A) My staff has plenty of time to handle both IT and business issues.
B) My staff is knowledgeable and can handle most issues.
C) I do not need to shorten the time to ROI.
D) I am not concerned about protecting against future downtime.

3. What is a good way to introduce HP Lync Solutions into a conversation with a customer?

A) By finding out if the customer is satisfied with their current PBX provider
B) By asking the customer to identify the specific features of their PBX phone system they like most
C) By asking about additional features the customer would like to see included in their PBX
D) By asking the customer how they plan to address the obsolescence of their legacy PBX

4. Where is the best place to find comparative information about networking products for mid-sized businesses?

A) The SMB Solutions Blog
B) The HP Midsize Business Center
C) The HP C3T tool
D) The HP PSA tool

5. What is an effective use of customer qualification questions?

A) To sell products and solutions that the customer may ultimately need
B) To quickly close a potential deal
C) To ensure the customer is only interested in HP products
D) To understand the customer's situation and make appropriate recommendations

Solutions: