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The advantages surpassing others
HP HP2-B110 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Solutions, Services and Business Growth | 15% | - Building Long-Term Customer Relationships - Supplies Lifecycle Management - HP Instant Ink and Subscription Models |
| HP Imaging and Printing Supplies Overview | 20% | - HP Original vs. Non-HP Supplies - Environmental and Sustainability Benefits - Supply Technology and Innovation |
| Product Portfolio and Compatibility | 25% | - Paper and Specialty Media - Ink Cartridges and Toner Cartridges - Maintenance Kits and Accessories - Matching Supplies to Printer Models |
| Handling Objections and Competitive Positioning | 15% | - Addressing Cost Concerns - Warranty and Legal Considerations - Countering Third-Party Supply Claims |
| Customer Needs and Sales Strategy | 25% | - Identifying Customer Printing Requirements - Value Proposition and Cost-per-Page Analysis - Demonstrating Quality, Reliability and Security |
HP Selling HP Imaging and Printing Supplies Sample Questions:
1. Which statement is true about loyal HP customers?
A) They commonly seek out various suppliers for the best deal
B) They are not concerned about product reliability.
C) They purchase products from the HP brand and one reseller only.
D) They value price overall other factors when making a purchase
2. What results when a non-HP cartridge is used on an HP printer?
A) If the printer senses the cartridge it will report this back to HP so the printer is excluded from warranty.
B) The original HP Universal Print Driver will not support the printer anymore
C) The printer will print at a lower quality but at a higher speed.
D) If the non-HP cartridge is the direct cause of a printer's failure, it will not be covered under HP-warranty.
3. According to the 2013 Spencer Lab laser study, approximately what percent of non-HP toner cartridges had problems?
A) 30%
B) 90%
C) 70%
D) 50%
4. According to the 2013 Spencer Lab laser study how much more can non-HP toner cartridges cost over time, as compared with HP toner cartridges?
A) Up to 60%
B) Up to 70%
C) Up to 20%
D) Up to 90%
5. How can you increase the sales of supplies?
A) By joining the Planet Partner Program
B) By increasing usage via understanding your customer needs
C) By ending the printer life early
D) By reducing the price of the management tool
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: B |






