Updated Jan 11, 2024 Certification Exam CIS-SPM Dumps - Practice Test Questions
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NEW QUESTION # 19
Which related lists should primarily be used to capture financial data in a project?
Choose 2 answers
- A. Risks
- B. Monetary Benefit Plans
- C. Cost Plans
- D. Programs
Answer: B,C
Explanation:
Explanation
Cost Plans and Monetary Benefit Plans are the related lists that should primarily be used to capture financial data in a project. Cost Plans allow you to define the expected costs of a project over time, based on the planned and actual work, resources, and expenses. Monetary Benefit Plans allow you to define the expected financial benefits of a project over time, based on the estimated and realized value, revenue, and savings. You can find more information about these related lists in the Product Documentation for ServiceNow.
NEW QUESTION # 20
Where is planned cost calculated from when requesting resources from a group and when resource role is specified?
- A. The hourly rate of the specified role.
- B. The distribution costs
- C. The CI rate cards.
- D. The task rate cards.
Answer: A
Explanation:
Explanation
According to the ServiceNow documentation1, when requesting resources from a group and when resource role is specified, the planned cost is calculated from the hourly rate of the specified role. The system uses the rate card associated with the resource plan to determine the hourly rate for each role. The other options are incorrect because:
A: The distribution costs: The distribution costs are the costs that are distributed across the project tasks based on the resource plan allocation2.
B: The task rate cards: The task rate cards are the rate cards that are applied to the project tasks, not the resource plan3.
D: The CI rate cards: The CI rate cards are the rate cards that are applied to the configuration items, not the resource plan4.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/con
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/con
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/con
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/con
NEW QUESTION # 21
Which of the following can be used to calculate planned cost when creating a resource plan?
Choose 2 answers
- A. Rate card
- B. Project rate
- C. Default rate
- D. Demand rate
Answer: A,B
Explanation:
Explanation
According to the ServiceNow documentation1, a rate card is a table that defines the hourly cost of labor for different roles or resources. A project rate is a fixed rate that is applied to all resources assigned to a project, regardless of their roles or individual rates. Both of these can be used to calculate the planned cost of a resource plan by multiplying the hours allocated to each resource by the corresponding rate. The other options are incorrect because:
A: Demand rate: A demand rate is a rate that is applied to a demand, not a resource plan. It is used to estimate the cost of fulfilling a demand before it is converted into a project2.
C: Default rate: A default rate is a rate that is applied to a resource when no other rate is specified. It is not a valid option for calculating the planned cost of a resource plan, as it is only used as a fallback option3.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/con
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/conc
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/con
NEW QUESTION # 22
A program is a container for the following except for:
- A. Portfolios
- B. Program tasks
- C. Issues
- D. Cost plans
Answer: A
Explanation:
Explanation
According to the ServiceNow documentation1, a program is a container for the following:
Program tasks: Tasks that define the scope and deliverables of the program2.
Issues: Problems that affect the program or its outcome3.
Cost plans: Plans that estimate the cost of the program and its components4.
A portfolio is not a part of a program, but rather a collection of programs and projects that are aligned with a strategic goal or objective.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-managem
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-managem
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-managem
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-managem
:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-managem
NEW QUESTION # 23
Which demand category would a demand manager select, if they need to create an enhancement?
- A. Strategic
- B. Change
- C. Defect
- D. Operational
Answer: D
NEW QUESTION # 24
What does the project status report allow project managers to do?
Choose 2 answers
- A. Print as a PDF attachment
- B. View the project Gantt chart
- C. Show historical trend of project KPI's
- D. View the WBS
Answer: A,C
Explanation:
Explanation
The project status report allows project managers to do the following:
Show historical trend of project KPI's: The project status report displays the key performance indicators (KPIs) of the project, such as schedule variance, cost variance, and earned value. It also shows the historical trend of these KPIs over time, which helps project managers monitor the progress and performance of the project. You can find more information about the project status report KPIs in the Product Documentation for ServiceNow.
Print as a PDF attachment: The project status report can be printed as a PDF attachment and sent to the stakeholders or sponsors of the project. This helps project managers communicate the status and health of the project in a clear and concise format. You can find more information about the project status report PDF attachment in the Product Documentation for ServiceNow.
NEW QUESTION # 25
If the 'Move project for WIP projects' property is enabled, project tasks associated with the project are also moved, except for tasks in which of the following states?
Choose 2 answers
- A. Pending
- B. Open
- C. Closed
- D. Work in Progress
Answer: C,D
Explanation:
Explanation
According to the Planning Console document, if the 'Move project for WIP projects' property is enabled, project tasks associated with the project are also moved, except for tasks in the Work in Progress or Closed states. The other options are not correct, as tasks in the Pending or Open states are moved along with the project.
NEW QUESTION # 26
When can a user choose from multiple rate types for their work, while logging a time card?
- A. Only if the capability is enabled in the Project Preferences
- B. Only one (1) rate type can apply
- C. Only if this capability is enabled in the Project Record
- D. Only if the capability is enabled in the Time Sheet Policies
Answer: D
Explanation:
Explanation
According to the Using rate types and labor rate cards document, a user can choose from multiple rate types for their work, while logging a time card, only if the capability is enabled in the Time Sheet Policies. This capability allows users to select different rate types for different tasks, such as standard, overtime, or travel.
The other options are not correct, as they are not the places where the capability can be enabled. The Project Record is used to create and update project details, such as name, description, and state. The Project Preferences are used to set the default values for project fields, such as number, type, and priority. The option C is not correct, as more than one rate type can apply if the capability is enabled.
NEW QUESTION # 27
Idea [im_idea_core] is directly extended from which table?
- A. Idea Modules
- B. Task
- C. It is not extended from any table
- D. Project
Answer: C
Explanation:
Explanation
According to the ServiceNow documentation1, the Idea [im_idea_core] table is a base table that is not extended from any other table. It stores information about ideas and their categories. The other options are incorrect because:
Task: The Task table is a base table that is extended by many other tables, such as Project, Demand, Incident, etc2.
Idea Modules: The Idea Modules table is a child table of the Idea [im_idea_core] table that defines the idea modules displayed on the Idea Portal3.
Project: The Project table is a child table of the Task table that stores information about projects.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/refe
https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/table-administration/con
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/refe
:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/refer
NEW QUESTION # 28
What is a data copy of the current project's task, schedule, or structure that can be used for comparison reporting later?
- A. Baseline
- B. Commitment
- C. Forecast
- D. Accrual
Answer: A
Explanation:
Explanation
A baseline is a data copy of the current project's task, schedule, or structure that can be used for comparison reporting later. A baseline captures the original plan of the project and allows you to track the changes and deviations from the plan over time. You can create multiple baselines for a project and compare them with the current state of the project. You can find more information about baselines in the Product Documentation for ServiceNow.
NEW QUESTION # 29
What is the default table that stores the idea categories that a user can select from when submitting an idea?
- A. im_category
- B. im_module
- C. dmn_demand
- D. im_idea_core
Answer: A
Explanation:
Explanation
According to the Category Configuration document, the default table that stores the idea categories that a user can select from when submitting an idea is im_category. This table contains the predefined categories for ideas, such as Business Process, Customer Service, or IT Service. The other options are not correct, as they are not the tables that store the idea categories. The dmn_demand table stores the demand records that are created from the approved ideas. The im_module table stores the idea modules that are used to group ideas by different criteria. The im_idea_core table stores the core fields of the idea records.
NEW QUESTION # 30
Which plugin activates the Ideas module to gather and evaluate ideas efficiently, and quickly identify ideas for implementation?
- A. Resource Management
- B. Test Management 2.0
- C. Ideation with PPM
- D. Agile Development 2.0
Answer: C
Explanation:
Explanation
According to the Innovation Management document, the plugin that activates the Ideas module to gather and evaluate ideas efficiently, and quickly identify ideas for implementation is Ideation with PPM. This plugin enables the Innovation Management application, which allows organizations and employees to collect, vote on, manage, and collaborate on ideas from a centralized location. The other options are not correct, as they are not plugins that activate the Ideas module. Test Management 2.0 is a plugin that enables the Test Management
2.0 application, which allows users to create, plan, and execute tests. Agile Development 2.0 is a plugin that enables the Agile Development 2.0 application, which allows users to manage scrum or development work throughout the lifecycle. Resource Management is a plugin that enables the Resource Management application, which allows users to manage resource plans and allocations.
NEW QUESTION # 31
In order to map custom fields from Microsoft Project to ServiceNow when importing a project, you must first:
- A. Export the project to XML format
- B. Create custom fields in your ServiceNow instance
- C. Import your project
- D. Configure the Project form
Answer: B
Explanation:
Explanation
In order to map custom fields from Microsoft Project to ServiceNow when importing a project, you must first create custom fields in your ServiceNow instance that match the names and data types of the custom fields in Microsoft Project. This will allow you to map the custom fields using a transform map when importing the project. You can find more information about this process in the Product Documentation for ServiceNow.
NEW QUESTION # 32
Is resource capacity derived from FTE or schedules?
- A. Both.
- B. Only Schedules.
- C. Only FTE.
- D. Neither.
Answer: B
Explanation:
Explanation
Resource capacity is the total number of hours that a resource or a group of resources is available for work in a given time period. According to the Product Documentation for ServiceNow, resource capacity is derived from the user or group schedule, which defines the working hours and days for each resource. The group capacity is rolled up from the schedules of all the members. Note: Capacity is not derived from FTE, but from schedules. Both FTE and schedules must be in synchronization with each other. FTE is a measure of how much work a resource can perform in a standard work week, and it is used to calculate the resource demand and allocation.
NEW QUESTION # 33
Which role should be assigned to a user so they can read and retrieve data from any table of the Release Management application to generate reports?
- A. Release admin
- B. Project manager
- C. Release user
- D. Business stakeholder
Answer: D
Explanation:
Explanation
According to the Product Documentation for ServiceNow, the business stakeholder role (rm_business_stakeholder) can read and retrieve data from any table of the Release Management application to generate reports. This role can also view the release dashboard, release calendar, and release roadmap. The other roles have different levels of access and permissions for the Release Management application. You can find more information about the roles and responsibilities for Release Management in the Product Documentation for ServiceNow.
NEW QUESTION # 34
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