Released ITIL ITIL-4-Foundation Updated Questions PDF
ITIL-4-Foundation Dumps and Practice Test (430 Exam Questions)
NEW QUESTION 97
Which statement about the 'incident management' practice is CORRECT?
- A. It authorizes changes to resolve incidents.
- B. It resolves the highest impact incidents first.
- C. It identifies the cause of major incidents.
- D. It maintains detailed procedures for diagnosing incidents.
Answer: B
Explanation:
Explanation/Reference: https://www.bmc.com/blogs/itil-incident-management/
NEW QUESTION 98
What can be used to determine if a service is 'fit for purpose'?
- A. Warranty
- B. Utility
- C. Outcome
- D. Availability
Answer: B
NEW QUESTION 99
An organization asks a stakeholder to review a planned change. Which guiding principle does this demonstrate?
- A. Keep it simple and practical
- B. Start where you are
- C. Collaborate and promote visibility
- D. Focus on value
Answer: C
NEW QUESTION 100
Which statement about the 'continual improvement' practice is CORRECT?
- A. It is the role of senior management to authorize improvement initiatives.
- B. Continual improvement participation should be limited to a small dedicated team.
- C. A single continual improvement register should be maintained by senior management.
- D. Training should be provided to those involved in continual improvement.
Answer: D
Explanation:
Explanation/Reference: https://www.bmc.com/blogs/itil-continual-improvement/
NEW QUESTION 101
How should an organization prioritize incidents?
- A. Use an agreed classification which is based on the business impact of the incident.
- B. Assess the availability of the appropriate support team.
- C. Create an order of incidents based on the dates and times when they were logged.
- D. Ask the user for their preferred resolution timeframe.
Answer: A
NEW QUESTION 102
Which statement about service relationship management is CORRECT?
- A. It focuses on the service actions performed by users
- B. It focuses on the fulfilment of the agreed service actions
- C. It requires the service consumer to create resources for the service provider
- D. It requires co-operation of both the service provider and service consumer
Answer: D
NEW QUESTION 103
Which service catalogue view is considered beneficial when constructing the relationship between services, SLAs, OLAs, and other underpinning agreements?
- A. Service-based SLA view
- B. Wholesale customer view
- C. Retail customer view
- D. Supporting services view
Answer: D
NEW QUESTION 104
Which TWO are inputs to the service value system?
1 Demand
2 Products
3 Value
4 Opportunity
- A. 2 and 3
- B. 1 and 4
- C. 1 and 2
- D. 3 and 4
Answer: B
NEW QUESTION 105
Which practice has a strong influence on the user experience and perception of the service provider?
- A. Service desk
- B. Supplier management
- C. Service level management
- D. Change enablement
Answer: C
NEW QUESTION 106
What is a definition of a problem?
- A. Any change of state that has significance for the management of a configuration item (CI)
- B. An unplanned interruption to a service, or reduction in the quality of a service
- C. An incident for which a full resolution is not yet available
- D. A cause, or potential cause, of one or more incidents
Answer: D
NEW QUESTION 107
Which two practices interact the MOST with the service desk practice?
- A. Incident management and service request management
- B. Deployment management and change enablement
- C. Service request management and deployment management
- D. Change enablement and incident management
Answer: A
NEW QUESTION 108
What is the definition of a known error?
- A. A problem that has been analyzed and has not been resolved
- B. A cause, or potential cause, of one or more incidents
- C. Any change of state that has significance for the management of a service or other configuration item (CI)
- D. An unplanned interruption to a service, or reduction in the quality of a service
Answer: A
NEW QUESTION 109
Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the [?], and the CIs that support them, is available when and where it is needed.
- A. configuration of services
- B. skills of people
- C. relationships with suppliers
- D. authorization of changes
Answer: A
NEW QUESTION 110
What is defined as a cause, or potential cause, of one or more incidents?
- A. Known error
- B. Problem
- C. Change
- D. Event
Answer: B
NEW QUESTION 111
What is the purpose of the 'deployment management' practice?
- A. To protect the information needed by the organization to conduct its business
- B. To move new or changed components to live environments
- C. To make new and changed services and features available for use
- D. To plan and manage the full lifecycle of all IT assets.
Answer: B
NEW QUESTION 112
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ITIL-4-Foundation Exam Dumps Pass with Updated 2022 Certified Exam Questions: https://www.trainingdumps.com/ITIL-4-Foundation_exam-valid-dumps.html
Guide (New 2022) Actual ITIL ITIL-4-Foundation Exam Questions: https://drive.google.com/open?id=12xt_9_VDq4M3BMIzWxYVIKKWrhjMlg8W
