[Jan-2024] Latest ServiceNow CIS-ITSM Certification Practice Test Questions
Verified CIS-ITSM Dumps Q&As - 1 Year Free & Quickly Updates
The Certified Implementation Specialist - IT Service Management certification exam consists of 60 multiple-choice questions and has a duration of 90 minutes. The passing score for the exam is 70%. Candidates who pass the exam receive the CIS-ITSM certification, which is valid for two years. To maintain the certification, individuals must complete 20 continuing education units (CEUs) every two years.
ServiceNow CIS-ITSM Exam is a valuable certification for IT professionals who want to demonstrate their expertise in implementing ServiceNow ITSM solutions. It is a globally recognized certification that validates an individual's knowledge and skills in the area of IT Service Management. Certified Implementation Specialist - IT Service Management certification is ideal for individuals who work as ServiceNow administrators, developers, consultants, or project managers.
NEW QUESTION # 67
Which of the following roles can delete a CAB definition?
- A. None of the listed answers
- B. change_manager
- C. cab_manager
- D. itil_admin
Answer: A
Explanation:
Explanation/Reference:
Explanation:
Only system admin can delete CAB Definitions.
NEW QUESTION # 68
Which of the following is a potential benefit of implementing incident management?
- A. Reduction in the time services are unavailable
- B. Reduction in the number of duplicate configuration items
- C. Reduction in the time to fulfill requests
- D. Reduction in the number of incidents caused by changes
Answer: A
Explanation:
Explanation
Implementing Incident and Service Level Management
can help you
* Restore service as quickly as possible
NEW QUESTION # 69
What would you use to create Incident records based on email sent by users or systems?
- A. Inbound Flow Action
- B. Data Collection Job
- C. Transform Map
- D. Record Producer
Answer: A
NEW QUESTION # 70
A developer wants to call an Apex Server-side Controller from a Lightning Aura Component.
What are two limitations to the data being returned by the Controller? (Choose two.)
- A. Only Basic data types and sObjects are supported as return types for Apex Controllers called by Lightning Aura Components.
- B. Lists of Custom Apex Classes cannot be returned by Apex Controllers called by Lightning Aura Components.
- C. A custom Apex Class can be returned, but only the values of public instance properties and methods annotated with @AuraEnabled are serialized and returned.
- D. Basic data types are supported, but defaults, such as maximum size for a number, are defined by the objects that they map to.
Answer: C,D
NEW QUESTION # 71
What are the most common ways to create problems? (Choose two.)
- A. Using a third-party integration.
- B. Manually using the Problems related list on a change.
- C. Manually using the Create New module.
- D. Using the Create Problem UI action on an incident.
- E. Using the Create Problem Virtual Agent Conversation.
Answer: C,D
NEW QUESTION # 72
In which situation would an Order Guide be used?
- A. Administrators prefer user-friendly forms qith questions and answers
- B. Multiple items are typically ordered together
- C. Items have a complex fulfillment process
- D. Administrators choose not to use Workflow
Answer: B
Explanation:
Explanation
Order Guides allow organizations to group multiple items typically ordered together. One common use of Order Guides is to onboard a new employee. This process may involve provisioning a computer with appropriate software, access to key systems, telephone setup, etc. Order Guides may standardize the process and allow hiring managers to track progress for each component to ensure on-time delivery
NEW QUESTION # 73
The Major Incident Management (MIM) application is linked at the Incident management process but the records have in additional set of States. What are these Ml States?
- A. Proposed Received eCAB Convened Closed
- B. Proposed Accepted Reacted Reopened
- C. Proposed. Accepted Rejected Cancelled
- D. New. Work: m progress Escalated Communicated
Answer: C
NEW QUESTION # 74
User Criteria is used to determine who may order Items in a Service Catalog Category.
- A. True
- B. False
Answer: A
Explanation:
Explanation
User Criteria determine who may request items in a Service Catalog Category or who may request individual Catalog Items. User Criteria sets filters and conditions for access based on attributes associated with a user record, such as Department, location, Company, Manager, etc.
NEW QUESTION # 75
A company has a Lightning Page with many Lightning Components, some that cache reference data. It is reported that the page does not always show the most current reference data.
What can a developer use to analyze and diagnose the problem in the Lightning Page?
- A. Salesforce Lightning Inspector Actions Tab
- B. Salesforce Lightning Inspector Transactions Tab
- C. Salesforce Lightning Inspector Event Log Tab
- D. Salesforce Lightning Inspector Storage Tab
Answer: D
NEW QUESTION # 76
In Change Management, manually added Change Tasks allow the Change owner to maintain accountability for a Change Request while assigning the individual implementation steps to other groups or individuals.
- A. True
- B. False
Answer: B
NEW QUESTION # 77
Your implementation team has a new Business Analyst. They will be attending their first Service Catalog workshop and will be responsible for capturing notes and decisions from the workshop.
What Now Create assets do you recommend they review, to prepare? (Choose two.)
- A. IT Service Management - Typical Challenges and Remediation
- B. Service Catalog and Request Mgmt - Workshop Preparation Guide
- C. ITSM - Business Outcomes and Corresponding KPIs
- D. Service Catalog and Request Mgmt - Process Guide
Answer: B,D
NEW QUESTION # 78
Database views must be used to report on Catalog Item Variables.
- A. True
- B. False
Answer: B
NEW QUESTION # 79
Your customer has an external system, which is used to perform changes. Your customer wants to capture these changes in your instance for reporting and CMDB maintenance purposes. What baseline Change Model supports this scenario?
- A. Change Registration
- B. Unauthorized Changes
- C. Cloud Infrastructure
- D. Automated Changes
- E. Retroactive Changes
Answer: A
NEW QUESTION # 80
Recently a Salesforce org's integration failed because it exceeded the number of allowed API calls in a
24-hour period. The integration handles a near real-time, complex insertion of data into Salesforce.
The flow of data is as follows:
* The integration looks up Contact records with a given email address and, if found, the integration adds a Task to the first matching Contact it finds.
* If a match is not found, the integration looks up Lead records with a given email address and, if found, the integration adds a Task to the first matching Lead it finds.
* If a match is not found, the integration will create a Lead and a Task for that newly created Lead.
What is one way in which the integration can stay near real-time, but not exceed the number of allowed API calls in a 24-hour period?
- A. Create several Apex InboundEmailHandlers to accept calls from the third-party system, thus bypassing the API limits.
- B. Write a custom Apex web service that, given an email address, does all of the logic the integration code was doing.
- C. Create an Inbound Message that, using Flow, can do all of the logic the integration code was doing.
- D. Use the REST API as well as the SOAP API to effectively double the API calls allowed in a 24-hour period.
Answer: A
NEW QUESTION # 81
Which table does the Incident table extend from?
- A. base_incident
- B. case
- C. ci_incident
- D. task
Answer: D
NEW QUESTION # 82
A sales manager wants to edit the opportunities owned by the sales team. The manager does NOT have Edit access to the Opportunity object.
What is a recommended solution?
- A. Enable team selling on the Opportunity object to grant Read/Write access.
- B. Change the opportunity's organization-wide default setting to Public Read/Write.
- C. Redefine the role hierarchy by enabling "grant access using hierarchies."
- D. Create a permission set for Opportunity Edit and associate it to the user record.
Answer: D
NEW QUESTION # 83
How to modify the attributes copied from a problem into a change when creating a change from a problem?
- A. Modify the "com.snc.change.create_from_problem.attributes" property in Change properties
- B. Modify the "com.snc.change.copy_from_from.attributes" property in Change properties
- C. Modify the UI Action script that is used to create change
- D. Modify the "com.snc.problem.create_change.attributes" property in Problem properties
Answer: C
NEW QUESTION # 84
How many classes extend the Base Configuration Item [item]?
- A. None of the listed answers
- B. 0
- C. 1
- D. 2
Answer: A
Explanation:
There are more than 500 classes that extend the Base Configuration Item [item].
NEW QUESTION # 85
The sales manager at Universal Containers would like a dashboard to view each of the sales representative's opportunities, accounts, and related cases.
What is a recommended solution?
- A. Create a dashboard and add filters for users, opportunities, accounts, and cases.
- B. Create an individual dashboard for each sales representative with opportunity, account, and case components.
- C. Create a dynamic dashboard and ensure the sales manager has the "View My Team's Dashboard" permission.
- D. Create a dynamic dashboard and add filters for opportunities, accounts, and cases.
Answer: C
NEW QUESTION # 86
Which of the following tables extend the task table? (Choose four.)
- A. Configuration Item [cmdb_ci]
- B. Incident [incident]
- C. Change Request [change_request]
- D. Requested Item [sc_req_item]
- E. Incident Task [incident_task]
Answer: B,C,D,E
NEW QUESTION # 87
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