B2B-Solution-Architect Practice Dumps - Verified By TrainingDumps Updated 112 Questions [Q24-Q45]

B2B-Solution-Architect Practice Dumps - Verified By TrainingDumps Updated 112 Questions

Updated B2B-Solution-Architect Exam Dumps - PDF Questions and Testing Engine

NEW QUESTION # 24
Northern Trail Outfitters (WTO) has around 500,000 active customers stored m the Account object. NTO gets an average of two orders per customer each month from both internal and online sales channels. NTO is expecting growth of 15% year-over-year (YoY). Various NTO users have recently started complaining about slower performances while accessing order information or running reports. NTO customers are also teeing slower responses while accessing their order history on B2B Commerce.
Which two options should a Solution Architect consider to improve performance' Choose 2 answers

• A. Use external objects instead of standard B2B Commerce Order object.
• B. Enable reporting snapshots to store summarised information.
• C. Create a custom component to display all order information.
• D. Develop an archiving strategy around order records from Salesforce based on a criteria that works with customer.

Answer: B,D

NEW QUESTION # 25
Northern Trail Outfitters (NTO) currently use Sales Cloud to track deals and now wants to use channel sales to distribute and tell products through resellers (partners). As part of the channel strategy. NTO will be implementing a Partner Community for resellers to register deals or generate quotes. NTO needs to establish metrics to measure each reseller's performance based on the reseller's activities within the Partner Community. NTO wants to focus on leading metrics as opposed to lagging metrics to get early feedback on how the portal is being used by partners.
Which three leading metrics should a Solution Architect recommend to help NTO measure each reseller's goals through the Partner Community?
Choose 3 answers

• A. Product types sold
• B. Opportunity win rates
• C. Logins into Partner Community
• D. Number of quotes generated
• E. Opportunities generated

Answer: C,D,E

Explanation:
The best three leading metrics to help NTO measure each reseller's goals through the Partner Community are logins into Partner Community, number of quotes generated, and opportunities generated. These metrics will give NTO early feedback on how the portal is being used by their partners and will provide insight into their success in using the Partner Community. Product types sold and opportunity win rates are lagging metrics and may not provide timely feedback on the success of the Partner Community.
Leading metrics are indicators that show what's happening and can have real-time impact on your bottom line12.
Lagging metrics are indicators that show the outcome of what happened in a previous time period12.
Leading metrics are useful for predicting future performance and making adjustments, while lagging metrics are useful for evaluating past performance and setting goals34.

NEW QUESTION # 26
Universal Containers (UC) u selling containers globally via distributors and is experiencing significant double-digit growth year-over-year. UC uses a centralized ERP system that holds the financial information of the distributors. The ERP system is siloed but offers connectivity via APIs. The account managers need to reference the financial information stored in the ERP while approving an order of a distributor inside Salesforce. The financial information of a distributor may change ad-hoc during the day in the ERP system and account managers need the latest data in front of them.
What should a Solution Architect recommend while designing an integrated, scalable solution to meet UC's needs?

• A. Use Change Data Capture to update the changes on the financial information inside Salesforce m near-real time.
• B. Use the scheduled data loader to extract the financial information every night from the ERP and save it inside Salesforce.
• C. Schedule a MuleSoft batch job to retrieve financial information from the ERP every night and store it inside Salesforce for quick access.
• D. Retrieve the financial information on-demand from the ERP via API and display the information as read-only using a lightning component.

Answer: D

Explanation:
Salesforce integration patterns are strategies for common integration scenarios between Salesforce and other systems1.
The five most common Salesforce integration patterns are: Migration, Broadcast, Aggregation, Bi-directional synchronization, Correlation23.
The financial information of a distributor is an example of data virtualization, which is a type of correlation pattern4.
Data virtualization involves retrieving data on-demand from a remote system via API and displaying it as read-only using a lightning component4.

NEW QUESTION # 27
Universal Containers (UC) currently has Sales Cloud, Revenue Cloud, and Marketing Cloud Account Engagement within its existing Salesforce environment and is utilizing a standard Lead to Cash solution across those clouds. UC is 2 years into its Salesforce implementation, and the CIO is getting concerned with the sheer amount of data affecting its environment's data limits.
IT is doing upkeep on older records that may no longer be relevant. They have decided to start looking at data archival strategies and what to archive correctly. Given that this solution involves Leads from Marketing Cloud Account Engagement, Opportunities from Sales Cloud, and Quotes from Revenue Cloud, they are concerned about archiving related data on active sales pipelines. They also want to keep a historical snapshot of all of their Quotes, Opportunities, and Leads for future pipeline performance purposes and are open to options.
Choose 2 answers

• A. Understand the organization's regulatory requirements around right to retain or delete data.
• B. Recommend AppExchange solutions that provide capabilities around data archiving to the CIO.
• C. Segment the data in terms of data needed for daily operations, data that is used occasionally at demand, and data that is used purely for historical purposes.
• D. Propose Skinny Tables to the CIO before doing anything else.

Answer: A,C

Explanation:
Before proposing any solutions to the CIO, it is important to understand the organization's regulatory requirements around right to retain or delete data. It is also important to segment the data into different categories based on the purpose of the data, such as data needed for daily operations, data that is used occasionally at demand, and data that is used purely for historical purposes. This will help the organization plan their data archival strategy more effectively. Additionally, the CIO can look into AppExchange solutions that provide capabilities around data archiving.
Option B is important because different industries and regions may have different laws and regulations regarding how long they need to keep certain types of data or when they need to delete them. For example, some financial records may need to be retained for a minimum of seven years, while some personal data may need to be deleted upon request1. Understanding these requirements can help UC decide what data can be archived and what data must be kept in Salesforce.
Option D is helpful because it can help UC prioritize and categorize their data based on how frequently and urgently they need to access it. For example, data that is needed for daily operations should be kept in Salesforce for optimal performance and availability, while data that is used occasionally at demand can be archived in an external system and accessed via Salesforce Connect2. Data that is used purely for historical purposes can be backed up in a secure storage system and deleted from Salesforce3.

NEW QUESTION # 28
Northern Trail Outfitters (NTO) is currently using Salesforce CPQ and would like to implement B2B Commerce Classes. NTO uses a Partner Community to allow partners to build complex bundles to provide detailed quotes to clients. NTO also wants to ensure that it does not have to maintain two databases of products.
Which two considerations should a Solution Architect keep in mind about the CPQ B28 Commerce Connector when synchronizing Product and Price data?
Choose 2 answers

• A. The connector does not support syncing complex CPQ bundles.
• B. Discount schedules from CPQ will sync to discounts and promotions m B2B Commerce Classic
• C. The connector lets you sync simple products with a flat price.
• D. The connector is a two-way sync for product and pricing logic.

Answer: A,C

Explanation:
https://help.salesforce.com/s/articleView?id=sf.icx_b2b_cart_to_quote_connector.htm&language=en_US&type=5 According to 1, the connector lets you sync simple products with a flat price between CPQ and B2B Commerce. However, it does not support syncing complex CPQ bundles, such as nested bundles or option constraints. You need to use custom code or a third-party solution to sync complex bundles.

NEW QUESTION # 29
Universal Containers (UC) is about to embark on a digital transformation initiative to make all of its back-office systems data visible to employees, customers. And partners via front-office capabilities like Salesforce. The CIO has asked the team to identify their various systems, both back- and front-office, and correctly identify the proper use of those systems. The team plans to utilise the Systems of Engagement framework to classify their systems based on how they will be utilized within the enterprise architecture.
Salesforce is being utilued as the master for all sales data-like Opportunities, Quotes, and Cart data-and an ERP is the master for all invoice, order, and payment data.
How should the Solution Architect segment opportunities and order data in Salesforce*

• A. SOR for Opportunities and System of Intelligence for Orders
• B. System of record (SOP.) for Opportunities and System of Engagement for Orders
• C. SOR for Opportunities and SOR for Orders
• D. System of Engagement for Opportunities and SOR for Orders

Answer: D

Explanation:
A system of record (SOR) is a source of truth for a specific type of data that needs to be accurate and consistent across different systems1. A system of engagement (SOE) is a platform that enables interactions and communications with customers and other stakeholders1.
Salesforce is a system of engagement for opportunities because it allows sales reps to create, track, and manage sales deals with customers23. Salesforce is also a system of record for orders because it stores order data that can be synced with other systems like ERP3.

NEW QUESTION # 30
Universal Containers (UC) is starting to go through an inventory of capabilities in regard to its many data warehouses. UC's data warehouses are currently being provided with data from OMS, ERP, Accounting, and other inventory management systems. Data warehouses are utilized by those systems for storage or analytics purposes.
UC plans to utilize the Systems of Engagement framework to classify its systems based on how they will be utilized within the enterprise architecture. UC would like to understand which systems it should directly integrate with versus utilizing the data warehouses where that data may also be stored.
How should a Solution Architect classify the data warehouses as systems within the enterprise architecture of this scenario?

• A. System of Reference
• B. System of Record
• C. System of Intelligence
• D. System of Engagement

Answer: A

Explanation:
System of Reference is more appropriate for this question. A system of reference provides data or services for other systems but does not store data itself2. A data warehouse can be seen as a system of reference because it provides data for analytics or reporting purposes, but it does not store the original data from other systems.

NEW QUESTION # 31
Universal Containers (UC) has gone through the design phase of its large initiative involving multiple Salesforce clouds and is about to go into the build phase. The CIO would prefer to create an internal Center of Excellence (CoE) to implement the solution versus make a third-party organisation responsible for the entire build given that they have the talent internally to support the initiative.
Which two recommendations should a Solution Architect make toward creating a CoC?
Choose 2 answers

• A. All development decisions will be made by internal resources.
• B. It will be much more cost effective to create a CoE.
• C. Documentation around the solution will not be a concern.
• D. Knowledge of the solution will stay within the organization.

Answer: A,D

Explanation:
A Salesforce Center of Excellence (COE) is a centralized division within your company that oversees and manages all aspects of the Salesforce instance, including projects, maintenance, and support12. A COE acts as a central governing body for the entire organization and funnels all decision making and product ownership through a single group2. By creating a COE, you can ensure that all development decisions will be made by internal resources who have direct relationships with stakeholders throughout the company12.
Another benefit of creating a COE is that knowledge of the solution will stay within the organization3. A COE provides leadership, best practices, research, support and training for Salesforce3. By having an internal team that is responsible for implementing and maintaining the solution, you can avoid relying on external vendors or consultants who may not have your best interests at heart or who may leave after the project is done4.

NEW QUESTION # 32
Northern Trail Health has clients that have more than 10,000 employees. The company's Customer Service team handles requests from its client's employees directly and tracks various rebate programs per employee. Private information should not be shared with the Sales team and they should only see contacts that are relevant to the sales process.
Assuming that Sales and Service teams share certain contacts, in which two ways should a Solution Architect ensure optimal performance?
Choose 2 answers

• A. For each Account, assign Sales Contacts to the Sales team and all the rest to a Customer Service representative assigned to the Account.
• B. Set the Contact object to Public Read Only so that the sharing rules do not bog down performance for sharing.
• C. Use profiles and/or permission sets to give View All access to Customer Service on the Contact object.
• D. Assign all contacts to Sales team members to ensure sharing is streamlined and hide private fields from them.

Answer: B,C

Explanation:
Use profiles and/or permission sets to give View All access to Customer Service on the Contact object1. This way, Customer Service can access all contacts without relying on sharing rules or manual sharing. This can improve performance by reducing the number of queries and calculations needed for sharing.
Set the Contact object to Public Read Only so that the sharing rules do not bog down performance for sharing2. This way, Sales can see all contacts but not edit them. This can improve performance by avoiding unnecessary locking and contention issues caused by concurrent updates.
https://trailhead.salesforce.com/en/credentials/sharingandvisibilityarchitect

NEW QUESTION # 33
Different teams at Universal Containers (UC) are experiencing challenges using their existing tools. The Sales team can only access their application from the office, the Marketing team has to manually import leads coming from the website into their campaign tool, and the Support team lacks a communication history repository between email, social networks, and calls. The website was developed by the IT team, and the Legal team is responsible for the Consent Management Platform used to meet GDPR requirements.
UC wants to improve its relationship with customers, so a digital redesign program is starting with the goal of moving to Salesforce solutions.
Which three steps are necessary to set up a program roadmap?
Choose 3 answers

• A. Prioritize the transformation of activities related to customers' interactions.
• B. Explain how the program contributes to the business's goals.
• C. Identify the high-level workload capacity and planning of the IT and Legal teams.
• D. Prioritize the transformation of activities involving the least development.
• E. Create project plans for each of the projects that will be on the roadmap.

Answer: A,B,E

Explanation:
https://trailhead.salesforce.com/content/learn/modules/innovation_solution/innovation_solution_build_business

NEW QUESTION # 34
A team at Universal Containers (UC) is currently working on an initial release of Service Cloud. However, UC's management team is very enthusiastic about new features of the platform and wants to go to market with the new Service Cloud solution as soon as possible. The current objective of their initial Service Cloud release is mostly about managing their case workload and case assignment processes. A Solution Architect is called into a management meeting and asked when UC can go live with automated chatbots, Einstein case classification, and CRM Analytics for data insights.
How should a Solution Architect respond to the management team considering their request for these new capabilities'?

• A. Explain to the management team that these features are still evolving and that it is best to wait a few releases so that they are stable before starting to use them in production.
• B. Explain the long-term vision and roadmap, and then propose a logical phasing in which the planned minimum viable product (MVP) is the first step on the journey that will eventually include the desired features.
• C. Agree with the management team to postpone the go-live and increase the scope to include the desired features.
• D. Agree that the new features are crucial to the success of the initiative and swap parts of the current scope for the most innovative feature.

Answer: D

NEW QUESTION # 35
A Solution Architect has gathered requirements from discovery with Northern Trail Hot Tubs below:
* Northern Trail Hot Tubs sells through a B2B2C model with Dealers.
* Northern Trail Hot Tubs tracks Dealer Opportunities in Salesforce, but wishes to have more insight into the sales process from its Dealers.
* Dealers would like to be able to get custom Hot Tub pricing quickly from Northern Trail Hot Tubs without having to wait for configuration estimates to come back from Northern Trail Hot Tubs.
* Northern Trail Hot Tubs supports itsDealers and Customers directly, and Dealers would like better insight into support that their Customers receive.
Which capabilities should a Solution Architect suggest to provide to Northern Trail Hot Tub Dealers?

• A. B2B Commerce for Dealers to get pricing and Service Cloud for Cases
• B. Experience Cloud and Service Cloud for Dealers to be able to request pricing through Cases and track Customer Cases
• C. Experience Cloud and Sales Cloud for Dealers to be able to create Opportunities and add Opportunity Products
• D. Experience Cloud and Revenue Cloud forDealers to get Quotes and view Cases

Answer: D

Explanation:
Experience Cloud can provide dealers with a self-service portal to track opportunities and support cases, while Revenue Cloud (which includes Salesforce CPQ) can enable dealers to get custom pricing and generate quotes quickly. This combination meets all the outlined requirements, providing visibility into the sales process and support activities, as well as enabling efficient quoting. Salesforce's documentation on the capabilities of Experience Cloud and Revenue Cloud supports this recommendation.

NEW QUESTION # 36
Universal Containers (UC) uses Salesforce Sales Cloud to track Opportunities, Quotes, and Orders and is interested in offering self-service capability to its customers via an Experience Cloud site. Most products that UC offers are relatively simple, but some are complex and need to be configured and reviewed by a sales representative before an order can be officially placed. The CIO is concerned about the time to market and would like to see two options to address UC's need.
Which two options should a Solution Architect recommend and present to UC?
Choose 2 answers
Implement B2B Commerce on Experience Cloud to allow customers to purchase simple products with

• A. Implement a custom Experience Cloud site with "product configurator" functionality first, then add headless commerce functionality in a follow-up phase.
• B. Add complex product configurations in a follow-up phase.
• C. Implement Salesforce CPQ internally first, then build "product configurator" functionality in a custom Experience Cloud site in a follow-up phase.
• D. Implement a templated self-service Experience Cloud site to show product information, add a "Request a Quote" component, and recommend B2B Commerce implementation in a follow-up phase.

Answer: A,B

NEW QUESTION # 37
Universal Containers (UC) is about to start a massive digital transformation project across multiple service channels. UC plans on using Service Cloud, Omni-Channel, chatbots, Knowledge, and Einstein AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like to see the automated chat capabilities in action. They currently use a third-party Knowledge Base and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots but they are unsure.
What is one of the key benefits the Solution Architect should address within the context of the demo?

• A. Demo how the chatbot can provide a response to a customer's request by bringing together content from Knowledge articles.
• B. Demo how the chatbot can anticipate the responses of the customer before they make it, and generate Knowledge article responses based on what they have bought.
• C. Demo how the chatbot can utilize Knowledge within it to deflect customer issues before a case is created.
• D. Demo how a human being can have a real conversation with an Einstein Al-driven chatbot.

Answer: C

Explanation:
This answer shows how the chatbot can leverage Knowledge articles to provide relevant and helpful information to customers without requiring them to contact a live agent. This can improve customer satisfaction and reduce service costs.
https://trailhead.salesforce.com/content/learn/modules/service_bots_basics/learn-about-einstein-bots

NEW QUESTION # 38
UC Foods, a manufacturing company, has multiple sales channels including a front-line Sales team and channel partners who are currently enabled on Sales Cloud as well as a Partner Community. The company wants to establish a new B2B Commerce portal to lower the cost of sales by enabling self-service capabilities to automate sales wherever possible. The executive sponsor is concerned that sales representatives might see the B2B channel as a threat to their ability to sell and, therefore, earn higher commissions.
Which two use cases should the Solution Architect highlight to help the executive sponsor better understand the appropriate role for B2B Commerce as it relates to existing sales channels?
Choose 2 answers

• A. Highlight that the B2B portal will be a useful tool to help improve customer communications and enhance customer engagement by providing faster updates on their orders as they are fulfilled.
• B. Highlight that the B2B portal is meant to handle high-complexity sales that are ideal for automation, leaving the Sales team to handle less complex, higher-margin sales.
• C. Highlight that the B2B portal will help the company grow and expand into new geographies where the company does not currently have a sales footprint, resulting in more rewards for everyone.
• D. Highlight that the B2B portal is meant to tackle more routine, low-complexity sales, allowing the Sales team to focus on the more complex sales and priority accounts.

Answer: A,C

NEW QUESTION # 39
AW Heat &. Cooling is a mid-sized manufacturing company that sells special purpose heating and cooling solutions. Sales have declined significantly, and analysis shows that customers are leaving due to long turnaround times for quotes, lack of flexibility, and confused salespeople that do not understand their customers and do not collaborate with each other. The company wants to streamline and improve the customer experience from end to end, including new communication channels and digital self-service offerings.
How should the Solution Architect arrange the roadmap to implement the company's stated priorities?

• A. Develop a comprehensive solution that includes Sales Cloud, Revenue Cloud, Service Cloud, and Experience Cloud as a basic version from the start.
• B. Start with Service Cloud and Revenue Cloud, followed by Experience Cloud and, later, Sales Cloud.
• C. Fast-track Service Cloud followed by Sales Cloud, Revenue Cloud, and, later, Experience Cloud.
• D. Start with Sales Cloud and Revenue Cloud, followed by Service Cloud and, later, Experience Cloud.

Answer: C

Explanation:
Fast-track Service Cloud followed by Sales Cloud, Revenue Cloud, and, later, Experience Cloud. Service Cloud should be implemented first in order to quickly improve the customer experience. This should be followed by Sales Cloud and Revenue Cloud, which will allow the company to better manage customer relationships and revenue. Finally, Experience Cloud should be implemented to provide additional channels of communication and digital self-service offerings.
https://admin.salesforce.com/blog/2021/new-ideas-on-the-product-roadmap-admins-will-love

NEW QUESTION # 40
A Solution Architect is delivering a multi-cloud implementation to a client. A diagram is required to communicate the vision and strategy of the solution to the business executives and stakeholders at a high level without going into too much detailed technical information.
Which type of architecture diagram should the Solution Architect use?

• A. Solution Architecture Diagram
• B. Reference Architecture Diagram
• C. Lightning Platform Architecture Diagram
• D. Master Data Management (MDM) Diagram

Answer: B

NEW QUESTION # 41
Northern Trail Outfitters (WTO) has around 500,000 active customers stored m the Account object. NTO gets an average of two orders per customer each month from both internal and online sales channels. NTO is expecting growth of 15% year-over-year (YoY). Various NTO users have recently started complaining about slower performances while accessing order information or running reports. NTO customers are also teeing slower responses while accessing their order history on B2B Commerce.
Which two options should a Solution Architect consider to improve performance' Choose 2 answers

• A. Use external objects instead of standard B2B Commerce Order object.
• B. Enable reporting snapshots to store summarised information.
• C. Create a custom component to display all order information.
• D. Develop an archiving strategy around order records from Salesforce based on a criteria that works with customer.

Answer: B,D

Explanation:
1. Develop an archiving strategy around order records from Salesforce based on criteria that works with customers. This will help to reduce the load on the system by removing older order records that are not frequently accessed.
2. Enable reporting snapshots to store summarised information. This will allow users to access summarised data instead of running resource-intensive reports on large datasets.
According to 1, developing an archiving strategy around order records from Salesforce based on a criteria that works with customer can improve performance by reducing the amount of data stored in Salesforce and improving query efficiency. You can use tools like Data Loader or third-party apps to export and archive old order records that are no longer needed.
According to 2, enabling reporting snapshots to store summarised information can improve performance by reducing the need to run complex reports on large data sets. Reporting snapshots let you report on historical data by capturing data from report results and storing them as custom objects. You can then use these custom objects to create reports and dashboards.

NEW QUESTION # 42
Universal Containers (UC) currently utilizes Sales Cloud and ExperienceCloud for its customers. For the next phase in its digital transformation, UC would like to enable its vast dealer network with the kinds of tools its direct Sales teams are currently using. UC is considering Partner Communities (PRM) on Experience Cloud.UC's concern at the moment is making sure that its dealer network only gets access to the opportunities they themselves bring to UC or that UC submits to the dealer to close. This is a concern for the VP of direct sales who has issues with bringing PRM inat all.
What is the initial suggestion a Solution Architect should provide to make Partner Communities work for UC?

• A. Utilize the same sharing model within the Partner Community that customers are currently using within the Customer Community.
• B. Create public groups of partner companies and users at dealers, and share the opportunities using sharing rules.
• C. Create two account lookups on the opportunity, one for dealer and one for partner company, and create sharing rules to share the records.
• D. Utilize the external sharing model to differentiate the sharing models between Internal Sales users and External Communities users.

Answer: D

Explanation:
For Universal Containers to ensure that its dealer network only accesses relevant opportunities, the external sharing model in Salesforce Experience Cloud offers a tailored solution. This model allows for distinct sharing settings between internal and external users, enabling granular control over data accessibility. By leveraging this model, UC can configure sharing rules and access levels specific to Partner Community users, ensuring dealers only see opportunities they are directly involved with. This approach addresses the VP of direct sales' concerns by safeguarding internal opportunity visibility while effectively enabling dealers through PRM capabilities. Salesforce's documentation on sharing models and communities best practices underscores the importance of utilizing external sharing models to maintain data security and integrity in collaborative environments like Partner Communities.

NEW QUESTION # 43
Universal Containers (UC) currently utilizes Sales Cloud and Experience Cloud for its customers. For the next phase in its digital transformation, UC would like to enable its vast dealer network with the kinds of tools its direct Sales teams are currently using. UC is considering Partner Communities (PRM) on Experience Cloud.
UC's concern at the moment is making sure that its dealer network only gets access to the opportunities they themselves bring to UC or that UC submits to the dealer to close. This is a concern for the VP of direct sales who has issues with bringing PRM in at all.
What is the initial suggestion a Solution Architect should provide to make Partner Communities work for UC?

• A. Utilize the external sharing model to differentiate the sharing models between Internal Sales users and External Communities users.
• B. Utilize the same sharing model within the Partner Community that customers are currently using within the Customer Community.
• C. Create public groups of partner companies and users at dealers, and share the opportunities using sharing rules.
• D. Create two account lookups on the opportunity, one for dealer and one for partner company, and create sharing rules to share the records.

Answer: D

NEW QUESTION # 44
Universal Containers (UC) is about to start a massive digital transformation project across multiple service channels. UC plans on using Service Cloud, Omni-Channel, chatbots, Knowledge, and Einstein AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like to see the automated chat capabilities in action. They currently use a third-party Knowledge Base and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots but they are unsure.
What is one of the key benefits the Solution Architect should addresswithin the context of the demo?

• A. Demo how the chatbot can provide a response to a customer's request by bringing together content from Knowledge articles.
• B. Demo how the chatbot can anticipate the responses of the customer before they make it, and generate Knowledge article responses based on what they have bought.
• C. Demo how the chatbot can utilize Knowledge within it to deflect customer issues before a case is created.
• D. Demo how a human being can have a real conversation with an Einstein Al-driven chatbot.

Answer: C

NEW QUESTION # 45
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