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EXIN ISO / IEC 20000 Foundation Sample Questions:

1. Which standard describes the fundamental aspects of Quality Management Systems?

A) ISO/IEC 20000
B) ISO/IEC 27001
C) ISO/IEC 15504
D) ISO 9000

2. What level of Capacity is targeted by Capacity Management?

A) sufficient Capacity to meet current demands only
B) sufficient Capacity to meet agreed current and future demands
C) sufficient Capacity to meet all current and future demands
D) sufficient Capacity to meet all development and operational requirements

3. The quality of a product may be assessed by elements such as its appearance, usefulness and robustness. Which element can be used to assess the quality of a service?

A) The number of people purchasing that service
B) How much the service costs compared to other providers of the service
C) How much the service costs divided by an average of evaluation scores
D) How well the service meets customer and user expectations

4. An approach to developing and implementing a Quality Management System consists of several steps. Which of the following is not a necessary step?

A) establishing methods to measure the effectiveness and efficiency of each process
B) determining the needs and expectations of Customers and other interested parties
C) agreeing to the quality policy and objectives with the Change Manager
D) determining and providing the resources necessary to attain the quality objectives

5. What is the certification audit primarily based on?

A) specifications
B) reports by certified financial auditors
C) personnel records
D) process descriptions

Solutions: