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The advantages surpassing others
EXIN ITIL Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| The Four Dimensions of Service Management | - Partners and suppliers - Value streams and processes - Information and technology - Organizations and people |
| ITIL Practices Overview | - Service management practices - Technical management practices - General management practices (e.g., incident, change, problem management) |
| ITIL Service Value System (SVS) | - Governance - Continual improvement - Guiding principles - Service value chain |
| Key Concepts of Service Management | - Services and service relationships - Value, outcomes, costs, and risks |
EXIN ITIL Foundation (V4) Sample Questions:
Which of the following is the MOST important for effective incident management?
- A. Collaboration tools and techniques
- B. Automated pipelines
- C. Balanced scorecard review
- D. A variety of access channels
Correct Answer: A π³οΈ
Explanation: Only visible for TrainingDumps members. You can sign-up / login (it's free).
Which guiding principle helps an organization to understand the impact of an altered element on other elements in a system?
- A. Start where you are
- B. Keep it simple and practical
- C. Think and work holistically
- D. Focus on value
Correct Answer: C π³οΈ
Which is an example o' a service request?
- A. A request to investigate the cause of an incident
- B. A request to implement a security patch
- C. A request tor access to a file
- D. A request for normal operation to be restored
Correct Answer: C π³οΈ
Which dimension of service management considers the workflows and controls needed to deliver services?
- A. Organization and people
- B. Partners and suppliers
- C. Information and technology
- D. Value streams and processes
Correct Answer: D π³οΈ
Explanation: Only visible for TrainingDumps members. You can sign-up / login (it's free).
What is a problem that has been analysed but has not been resolved?
- A. Known error
- B. Event
- C. Workaround
- D. Incident
Correct Answer: A π³οΈ
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