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HP HP2-H27 Exam Syllabus Topics:

HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. You are having difficulty diagnosing a problem. You suspect a firmware issue that might be solved by a BIOS upgrade.
What should you do before performing the upgrade?

A) Download the HP BIOS compatibility utility, and run BIOS diagnostics.
B) Check the HP Website to see whether the BIOS update addresses the specific issue, and make sure the customer is okay with upgrading their BIOS.
C) Export the certificates and encryption keys from the Trusted Platform Module (TPM) because a BIOS upgrade removes all certificates and keys.
D) Upgrade the BIOS right away because that tends to solve most problems in less time.

2. How is thermal grease used when servicing HP computers?

A) Thermal grease lubricates and cools connections in PCI and memory slots for installing new components.
B) Thermal grease is applied between the processor and the heat sink upon replacement.
C) Thermal grease must be applied between the system board and the processor to reduce heat transfer.
D) Thermal grease cleans and lubricates cooling fans to increase efficiency and to decrease noise.

3. How should you detach the antenna when servicing wireless networking components?

A) Bend the cable up and down until the cable is loose.
B) Twist the cable until the cable is loose.
C) Pull straight on the connector until the cable is loose.
D) Tug lightly on the cable until the cable is loose.

4. A customer has High-Bandwidth Digital Content Protection (HDCP), sometimes called High-Definition Copy Control, on a computer, but is unable to view the protected media.
What troubleshooting steps should you take before replacing the optical drive?

A) Try reading the protected media on a standard definition device to ensure that the media is working properly.
B) Flash the BIOS to ensure that the latest version of HDCP is configured for the device.
C) Download HP HDCP Counter Agent to bypass HDCP, and verify that the media is working properly.
D) Make sure the entire chain (devices and cable) support HDCP and that it is enabled properly.

5. How can you gain access to a system that is secured with a solenoid lock if you do not have the setup utility password?

A) Call HP Support, and request the HP authorized service provider override password for the device.
B) Remove the solenoid hood lock from the chassis using a FailSafe key available from HP support.
C) Clear the password using HP ProtectTools running from a USB drive.
D) Clear the CMOS by pressing and holding the CMOS button for three to five seconds.

Solutions: