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HP Selling HP EMEA cMPS Sample Questions:
1. Which statement is true about HPs right to audit?
A) HP will audit all customers with HP Channel Managed Print Services contracts once a year.
B) HP has the right to perform random audits.
C) If the partner is requesting more than a 20% discount on HP original supplies. HP reserves the right to conduct an audit.
D) HP has no right to audit, but can ask the partner to share all contracts.
2. What are HP Care Pack services?
A) Support packages that extend and enhance hardware and software service beyond the scope of the included warranty
B) Bundled Genuine HP supplies and maintenance kits provided to customers at specific service intervals
C) Teams of HP Customer Engineers who travel to customer locations for installation, maintenance, and troubleshooting
D) HP standard limited warranties for devices, supplies, and customer replaceable parts, including full replacement services where required
3. Which statement is true regarding a "base plus click" pricing model?
A) It is not mandatory to track pages printed by device.
B) It is recommended to track pages printed by device.
C) It is not recommended to track pages printed by device.
D) It is mandatory to track the pages printed by device.
4. Which property makes HP toner work correctly in an HP LaserJet printing device?
A) Liquefies on contact with paper
B) Melts at the correct temperature
C) Soaks into paper for a permanent bond
D) Mixes evenly to create millions of colors
5. What are the partner benefits of being in the cMPS program? (Select two.)
A) HP Pricing support for hardware, services, and supplies
B) Ability to speak with HP support engineers about printer problems
C) Ability to download printer drivers
D) Better understanding the assessment phase, installation, configuration, and page counter collection of HP machines
E) End-to-end customer engagement
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: C,E |






