EXIN EX0-114 Dumps : IT Service Mgmt Foundation Bridge based on ISO/IEC 20000

EX0-114 real exams

Exam Code: EX0-114

Exam Name: IT Service Mgmt Foundation Bridge based on ISO/IEC 20000

Updated: Aug 03, 2026

Q & A: 78 Questions and Answers

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Reference: https://www.exin.com/assets/exin/exams/1666/requirements/requirements_ITSM_Foundation_Bridge_english.pdf

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What is the duration of the EX0-114 Exam

  • Number of Questions: 40
  • Length of Examination: 60 minutes
  • Passing Score: 65%
  • Format: Multiple choices, multiple answers

EXIN EX0-114 Exam Syllabus Topics:

SectionObjectives
Topic 1: Introduction to IT Service Management- IT Service Management concepts
  • 1. ISO/IEC 20000 principles and terminology
  • 2. Relationship with quality management and continual improvement
  • 3. Purpose and benefits of IT Service Management
Topic 2: The Operation of the Service Management System- Operational service management processes
  • 1. Service assurance and continual improvement
  • 2. Incident, service request and problem resolution
  • 3. Supply and demand management
  • 4. Performance evaluation and management review
  • 5. Relationship and agreement management
  • 6. Service portfolio and service delivery
  • 7. Service design, build and transition
Topic 3: The Service Management System (SMS)- Service Management System requirements
  • 1. Planning and risk management
  • 2. Context of the organization
  • 3. Leadership and governance
  • 4. Support processes and documented information

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