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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. サービス品質を定義するものは何ですか?

A) 明示された顧客の要件と期待を満たす
B) 99.999% の継続的な可用性レベルの達成
C) コスト効率の高いサービスの提供
D) プロバイダーと顧客が事前に評価できる一連のアクティビティ

2. リリースが拒否されたり、遅延したり、リリースが拒否されたりした場合には、常に誰に、何を伝えるべきか
キャンセル？

A) インシデント管理
B) 上級経営陣の代表者
C) ビジネス関係管理
D) 変更管理

3. IT サービス継続計画を最新の状態に保つには、他のサービス管理プロセスからの入力が必要です
どのプロセスが最も貢献しているでしょうか?

A) 可用性管理
B) 変更管理
C) 問題管理
D) ITサービスの財務管理

4. 変更の構築とテストはいつ開始できますか?

A) 変更諮問委員会のメンバーによって影響分析が議論され次第
B) 変更要求 (RFC) が分類され次第
C) 変更要求 (RFC) が正式に承認され次第
D) 変更に対する正しいネットワーク計画が作成され次第

5. スタッフはサービス管理の関連側面についてトレーニングを受ける必要があります。トレーニングに関してどのような情報を保持する必要がありますか?

A) 各従業員の今後のすべてのトレーニング コースの記録
B) 能力に適合するすべての可能なトレーニング モジュールの概要
C) 従業員ごとのすべての個人情報の概要
D) 各個人の時系列のトレーニング記録

Solutions: