EXIN EX0-100 Dumps : ITIL foundation certificate in it service management(exin)

EX0-100 real exams

Exam Code: EX0-100

Exam Name: ITIL foundation certificate in it service management(exin)

Updated: Oct 12, 2026

Q & A: 120 Questions and Answers

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EXIN EX0-100 Exam Syllabus Topics:

SectionObjectives
Topic 1: The ITIL Service Lifecycle- Continual Service Improvement
  • 1. Metrics and measurement
    • 2. CSI model
      - Service Transition
      • 1. Release and deployment management
        • 2. Change management
          - Service Design
          • 1. Design coordination
            • 2. Service catalog management
              - Service Strategy
              • 1. Value creation
                • 2. Strategy management for IT services
                  - Service Operation
                  • 1. Incident management
                    • 2. Problem management
                      Topic 2: Service Management as a Practice- Key Concepts of Service Management
                      • 1. Definition of a service
                        • 2. Utility and warranty
                          • 3. Value co-creation
                            - Processes and Functions
                            • 1. Roles and responsibilities
                              • 2. Process characteristics
                                Topic 3: Key ITIL Concepts and Terminology- Service Value System (SVS)
                                - Four Dimensions of Service Management
                                - Guiding Principles

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