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EXIN EX0-101日本語 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Service Design	20%	- Capacity Management - Purpose, Goals and Objectives - Supplier Management - Availability Management - Information Security Management - Service Level Management - Service Catalog Management
Topic 2: Continual Service Improvement	10%	- Purpose, Goals and Objectives - Seven-Step Improvement Process - CSI Approach and Metrics
Topic 3: Service Operation	20%	- Problem Management - Purpose, Goals and Objectives - Access Management - Incident Management - Service Desk, Technical, Application and IT Operations Management - Request Fulfillment
Topic 4: Service Transition	20%	- Service Asset and Configuration Management - Release and Deployment Management - Purpose, Goals and Objectives - Change Management - Knowledge Management
Topic 5: Service Strategy	15%	- Financial Management for IT Services - Service Portfolio Management - Purpose, Goals and Objectives - Demand Management
Topic 6: Service Management as a Practice	15%	- Good Practice and ITIL - Concept of Service and Service Management - Processes, Functions, Roles and Responsibilities