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Cisco 642-427 Exam Syllabus Topics:

Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:

1. Which QoS methodology combines strict priority queuing with class-based weighted fair queuing?

A) RSVP
B) IP RTP Priority
C) LLQ
D) IP Frame Relay RTP Priority
E) Multilink

2. A user gets the following error on the IP phone:
[205]-User Profile Absent
What could be the probable cause?

A) User is logged on to another phone.
B) The user profile is missing.
C) The device profile is not attached to the user.
D) User ID and password are incorrectly entered on the phone.
E) The Enable Extension Mobility option is not enabled in the phone configuration window.
F) User is assigned to another phone.

3. Refer to the exhibits.

MOH has been configured to run from flash at the BR1 site. The HQ phones and MOH server are placed in the Default region through the Default device pool. The BR1 phones are placed in the BR1 region through the BR1 device pool. The region configuration between Default and BR1 only permits G.729 codec.
When an IP phone user at the HQ site places a BR1 caller on hold, the BR1 caller hears tone on hold. Which of the following can cause this issue?

A) The command ip pim separate-dense-mode is missing from interface VLAN 120 at the SRST router in BR1.
B) The MOH server is unable to stream MOH using G.711 codec because of the regions configuration.
C) Multicast routing is not enabled on the BR1 router.
D) The command route 10.1.120.1 must be added to the multicast moh 239.1.1.1 port 16384 command at the SRST router in BR1.
E) The Max Hops is too small in the MOH configuration

4. You have just obtained a list of the following options:
-All Patterns -Unassigned DN -Call Park -Conference -Directory Number -Translation Pattern -Call Pickup Group -Route Pattern -Message Waiting -Voice Mail -Attendant Console
What have you selected in order to produce this list?

A) Dialed Number Analyzer
B) Route Plan > External Route Plan Wizard
C) Control Center > Feature Services
D) Route Plan > Route Plan Report

5. Your Cisco Unified CallManager 5.0 cluster is using your corporate Windows 2003 Active Directory for user information. Over the weekend you updated the Windows 2003 Active Directory Server and added a small group of new users. Cisco Unified CallManager is configured to synchronize with the Active Directory server every 8 hours and it has been 32 hours since the last successful synchronization. The configuration on Cisco Unified CallManager did not change during the Active Directory server upgrade and the remainder of the Windows network is functioning properly.
What are two possible causes of this synchronization issue? (Choose two.)

A) There is a username and or password mismatch between the Cisco Unified CallManager cluster and the Windows AD server.
B) The synchronization on the AD server was set to manual.
C) Authorization has not been configured for a third party LDAP service.
D) The LMHOSTS file has been corrupted.
E) The domain controllers are down.

Solutions: