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Nokia SDM_2002001030 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Security & Compliance | 10% | - Access control and authentication - Data privacy and regulatory compliance |
| Operations & Maintenance | 15% | - Performance optimization and troubleshooting - Monitoring, logging and fault management - Backup, restore and upgrade procedures |
| Network Planning & Design | 30% | - High availability and redundancy design - Capacity and dimensioning principles - Interworking with core network elements |
| Installation & Configuration | 25% | - Database and storage configuration - Basic and advanced configuration settings - NSOP software installation procedures |
| SDM Solution Overview | 20% | - NSOP architecture and components - Subscriber Data Management concepts - SDM deployment models and use cases |
Nokia SDM Certification - PS NSOP Sample Questions:
To improve our competences we can use three different learning methods: Training on the job, learning from others, Formal training/courses. What is the recommended split in NSN?
- A. Training on the job 20%, learning from others 70% and formal training/courses 10%.
- B. Training on the job 10%, learning from others 20% and formal training/courses 70%.
- C. Training on the job 50%, learning from others 10% and formal training/courses 40%.
- D. Training on the job 70%, learning from others 20% and formal training/courses 10%.
Correct Answer: D 🗳️
What does Business Management in the Operations Model mean?
- A. Management of a (G)NOC and field maintenance organisation.
- B. Scope of Outsourced Service Delivery including day to day operations of the CSP networks and all hosted systems.
- C. F&C activities related to Contract Management.
- D. Contractual SLA management, Contract management, Partner management and Risk Management.
Correct Answer: D 🗳️
Three basic principles of the Operations Model are
- A. - E2E responsibility per function (e.g. FM, CM, PM)
-Visibility of ongoing service activities via centralized monitoring & controlling function
-Linkage between all functions of the Operations Model on working and management level - B. - Organizational setup is adaptable according to project scope
-Process Framework has to be used 1:1
-
SLA/OLA Framework has to be used 1:1 - C. - Organizational setup has to be used 1:1
-Process Framework is adaptable according to project scope
-
SLA/OLA Framework has to be used 1:1 - D. - E2E responsibility per function (e.g. FM, CM, PM)
-Process Framework has to be used 1:1
-
SLA/OLA Framework has to be used 1:1
Correct Answer: A 🗳️
Which of these Key Performance Indicators (KPI) supports the identification of possible cost overruns?
- A. Forecast Costs (NELLE).
- B. Actual Costs.
- C. Project Cost Adherence (PCA).
- D. Gross Margin (GM).
Correct Answer: C 🗳️
How would you ensure the GNOC has 24x7 management support?
- A. Organize the shift by taking into account the experience of the Team Leaders and engineers. Ensure you have constant communication with the Team Leader in case it is necessary for you to manage the team.
- B. Assign tasks and define process's Owners. Provide the Team Leaders with the right management contact names who might provide support in case needed. Delegate all the responsibility to them when you are present at the NOC.
- C. Ensure that the Team Leader knows all the managers who can support in case of escalation. Ensure in any case you can manage 24x7 all the management tasks assigned to you and ensure your availability.
- D. Have Process Owners and/or Team Leaders take on escalation management roles and delegate some of your responsibilities to them to test their capability.
Correct Answer: D 🗳️
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