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Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: FlexCards | 23% | - Explain the capabilities, use cases, and purpose of using FlexCards - Collect and group the customer 360 Information required to show to an end user (Console, FlexCards) - Design FlexCards to ensure they meet customer requirements/needs |
| Topic 2: OmniScript | 27% | - Identify business process step requirements and map them to OmniScript Components required to implement them - Explain the basic structure of an OmniScript - Validate developed OmniScript processes to ensure client expectation alignment |
| Topic 3: Best Fit Solutioning | 27% | - Map process requirements to OmniStudio capabilities and explain the interaction between them - Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools following best practices - Create fit/gap analyses between requirements and OmniStudio capabilities |
| Topic 4: Data Tools | 23% | - Design Integration Procedures and related Omnistudio Data Mappers - Describe the benefits of using Decision Matrices and Expression Sets and provide real examples - Explain the purpose and benefits of Integration Procedures and Omnistudio Data Mappers |
Salesforce Certified Omnistudio Consultant Sample Questions:
An auto insurance company has different rates for each state in the country. The company needs to manage the rates separately, but the formula to calculate the premiums is the same. All the input and output are the same; only the values in the rating tables differ. Which OmniStudio tool should the consultant recommend to meet this requirement?
- A. Grouped Calculation Matrix
- B. Aggregation Steps in a Calculation Procedure
- C. DataRaptor Transform with an interface Map
- D. Class-based Calculation Procedure
Correct Answer: A 🗳️
Explanation: Only visible for TrainingDumps members. You can sign-up / login (it's free).
You want to update 500 Leads through a Data Loader. In the CSV file, you have three columns (ID, Email, and Phone). Also, there are some blank values in the rows (some records do not have email, and some do not have a phone). You do not want null values in the records when updating the values. Which of the following options should you use to do this?
- A. Open Data Loader --> Setting --> Check the "Ignore Null Values" checkbox.
- B. Null values do not get updated through Data Loader.
- C. Open Data Loader --> Setting --> Uncheck the "Insert Null Values" checkbox.
- D. Null values cannot be ignored. If they are present in CSV, they get updated as null.
- E. Modify the CSV file and remove the records which have null values, and update them manually.
Correct Answer: C 🗳️
Explanation: Only visible for TrainingDumps members. You can sign-up / login (it's free).
How should the consultant design the OmniScript solution to allow the user to stop and resume a process at a later time?
- A. Configure a ResumeStep
- B. Configure the Save property
- C. Use a DataRaptor Post Action
- D. Use an Integration Procedure
Correct Answer: B 🗳️
Explanation: Only visible for TrainingDumps members. You can sign-up / login (it's free).
A stakeholder insists on using a single massive OmniScript to handle Sales, Service, and Billing inquiries to "simplify maintenance." What risk does this monolithic approach introduce?
- A. Easier maintenance as everything is in one place.
- B. Improved performance due to caching.
- C. Reduced number of components in the org.
- D. Complexity in branching logic, difficulty in testing, and slower load times.
Correct Answer: D 🗳️
Explanation: Only visible for TrainingDumps members. You can sign-up / login (it's free).
A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains 5 child FlexCards inside the state of the parent FlexCard. How many different data sources can be configured using FlexCards in this scenario?
- A. 5
- B. 2
- C. 1
- D. 6
Correct Answer: C 🗳️
Explanation: Only visible for TrainingDumps members. You can sign-up / login (it's free).
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