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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What is one of the goals when first meeting with customers?

A) Deliver high-pressure sales tactics to close the deal
B) Determine how much budget they have
C) Ask them which products they are going to buy today
D) Provoke your customer to thought and action as to how Social Business is changing how we work.

2. Which of the following is NOT a part of the change that is happening to an organization's business network?

A) Consumers' opinions and ratings are leading how a product is branded
B) Employees prefer working in cubicles
C) Competitors are using social media, including crowd-sourcing for new ideas
D) Employees are using social media, including at work

3. Three good targets for Networking Your Business Processes are: Marketing and Customer Service, Product and Service Development, and ____________.

A) Security
B) Accounting
C) Manufacturing and Supply Chain Management
D) Operations and Human Resources

4. What is the best way to tell if your social software sales session went well with your customer?

A) When you have finished all of your slides
B) When they ask to connect to you via LinkedIn
C) When you have polite nods from your attendees
D) When you have a drawing showing ideas that cover a compelling personalized social software solution for that customer

5. What is the capability called that allows a user to upload documents to their own file-store in IBM Connections?

A) Folders
B) Files
C) Docs
D) Forms

Solutions: