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CIPS Operations Management Sample Questions:

1. Which of the following would you likely find on a Process Control Chart which is being used to monitor the quality of products manufactured in a factory?

A) frequency of defects
B) upper and lower control limits
C) arrows showing the flow of goods
D) different activities completed and the amount of slack available in each activity

2. The operating process which ensures projects are completed according to customers' specifications is known as what?

A) process selection
B) project management
C) quality control
D) procurement

3. At Red Glass Ltd a strategy has been developed by the Operations Department to reduce costs and streamline supply chain operations. This is being incorporated into the organisation's overarching corporate strategy. What is the name given to this type of strategy development?

A) lean
B) value engineering
C) structure-related strategy
D) bottom- up

4. Isobel is an Operations Manager at a plastics company and is conducting a Failure Mode and Effective Analysis (FMEA) on some products that the company manufactures. Which of the following areas would malfunctions be detected in when conducting a FMEA? Select TWO

A) design
B) process
C) delivery
D) operations

5. The RATER methodology looks at the key dimensions to providing an effective service. Which of the following is not a dimension of this framework?

A) empathy
B) responsiveness
C) assurance
D) tangibles

Solutions: