GAQM ISO2018LA Dumps : ISO/IEC 20000-1:2018 - Certified Lead Auditor

ISO2018LA real exams

Exam Code: ISO2018LA

Exam Name: ISO/IEC 20000-1:2018 - Certified Lead Auditor

Updated: Jul 22, 2026

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GAQM ISO2018LA Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Auditing Principles & ISO 19011 Guidelines20%- Audit program management
- Audit principles, independence, evidence-based approach
- Roles and responsibilities of lead auditor and audit team
Topic 2: Conducting the ISO/IEC 20000 Audit25%- Audit reporting and conclusion
- Audit planning and preparation
- Follow-up on corrective actions
- Identifying nonconformities and observations
- On-site audit activities, evidence gathering
Topic 3: SMS Requirements35%- Performance evaluation: monitoring, internal audit, management review
- Planning and risk management
- Leadership and commitment
- Support: resources, competence, documentation
- Context of the organization
- Operation and service delivery processes
- Continual improvement
Topic 4: Fundamentals of ISO/IEC 20000-1:201820%- Structure and key terms of ISO/IEC 20000-1:2018
- Relationship with other standards (ISO 19011, ISO 9001, ITIL)
- Concepts and scope of service management systems (SMS)

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