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HP HP2-I17 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Features, Benefits and Value Proposition | 30% | - Cost-per-page and efficiency advantages - Solutions differentiation and added value - Security, reliability and sustainability features |
| Topic 2: Customer Needs Analysis & Sales Process | 25% | - Match products to business needs - Consultative sales approach - Identify customer printing requirements |
| Topic 3: Competitive Positioning | 20% | - Addressing competitive objections - HP unique selling points - Comparison with competing solutions |
| Topic 4: HP Printing Portfolio Overview | 25% | - Key specifications and technologies - HP LaserJet and InkJet product families - Use cases and target customer segments |
HP Selling HP Printing Hardware 2020 Sample Questions:
1. You are meeting with a new customer to discuss their level of expertise and comfort in performing printer/scanner maintenance in house. What should you ask the IT manager to learn about the company's IT management approach? (Select two.)
A) How do you manage the deployment and configuration of your printers?
B) Do you currently have a sustainabitity policy in place and can you meet your goals?
C) Is cost or performance more important when deciding to repair or replace old equipment?
D) Does your maintenance plan allow for replacement equipment to minimize disruption and downtime?
2. A mid-sized SMB needs to scan large volumes or heavy, plastic-coated documents quickly. Why should this customer choose either a flatbed or a sheet-feed scanner?
A) HP flatbed scanners can use an optional automatic document feeder to print bulky materials at speeds up to 120 pages per minute.
B) HP sheet-feed scanners feature a flat glass scanning area that allows plastic-coated documents to be scanned at high resolution.
C) HP flatbed scanners feature a straight-through media path that enables fast scans of a greater variety of media types than sheet-feed scanners.
D) HP sheet-feed scanners handle a variety of media types at speeds of up to 75 pages per minute.
3. A new customer is considering a refresh of the company's printers and supplies. What question should you ask of the person in charge of printers and supplies?
A) How many employees are currently working from public places?
B) What kind of security policy does the company have in place and are you meeting your targets?
C) How important is access to mobile printing capabilities?
D) How much energy do your current printers consume and what are your energy goals?
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: B | Question # 3 Answer: B |






