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HP HP2-B25 Exam Syllabus Topics:

HP LaserJet Solutions Sample Questions:

1. What is the first step to identify any paper jam condition?

A) Identify where the leading edge of the paper stops.
B) Determine which of the printer clutches are slipping.
C) Verify that all printer solenoids are operational.
D) Determine if the printer fusing assembly is functional.
E) Determine if the printer fusing assembly is functional.

2. Certpaper.com has just purchased a new Color LaserJet 4600 printer. He finds that he needs to print in the duplex mode. The printer is a base model. What should the customer do to be able to print in duplex mode?

A) more memory needs to be added to Color LaserJet 4600 to upgrade it to Color LaserJet 4600D
B) firmware needs to be upgraded to make the Color LaserJet 4600 to Color LaserJet 4600D
C) Color LaserJet 4600 is not upgradeable to the Color LaserJet 4600D model
D) Color LaserJet 4600 duplexer is available as an accessory and the customer can install it to print in duplex mode

3. Certpaper.com has a LJ 9000 printer connected to a 3000 sheet Stapler/Stacker. The stapler/stacker has been serviced and the now the printer is booting up with a 49.4c02 error. What needs to be done to resolve the issue?

A) the firmware DIMM needs to be replaced
B) the 3000 sheet stapler/stacker firmware needs to be upgraded
C) the stapler/stacker was left in service mode after servicing, and needs to be reset
D) the printer firmware needs to be upgraded

4. Certpaper.com has a LaserJet 4100 MFP, in which there was a failed hard disk drive (HDD). The faulty 20GB HDD has been replaced with a new 40GB HDD. Now the customer is unable to find the 'Send' option under 'Configure Device' on the control panel. What is the issue?

A) the sending option is never available in the control panel
B) firmware needs to be downloaded on to the HDD
C) the 40GB HDD is not compatible and needs a 20GB HDD
D) the HDD is not initialized

5. Which tool should customers use to check whether they can connect to a network printer?

A) Device Manager in the Administrator menu
B) Windows Printer Troubleshooter
C) Windows Task Manager
D) Command prompt and ping command

Solutions: