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EXIN EX0-117 Exam Syllabus Topics:

EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which one of the following is the BEST definition of reliability?

A) How quickly a service or component can be restored to normal working order
B) The availability of a service or component
C) The level of risk that affects a service or process
D) How long a service or configuration item (CI) can perform its function without failing

2. Which of the following provide value to the business from service strategy?
1.Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
2.Enabling the service provider to respond quickly and effectively to changes in the business environment
3.Support the creation of a portfolio of quantified services

A) 2 and 3 only
B) All of the above
C) 1 and 3 only
D) 1 and 2 only

3. Who is responsible for defining metrics for change management?

A) The change advisory board (CAB)
B) The change management process owner
C) The service owner
D) The continual service improvement manager

4. Which of the following should IT service continuity strategy be based on?
1.Design of the service metrics
2.Business continuity strategy
3.Business impact analysis (BIA)
4.Risk assessment

A) 1, 2 and 4 only
B) 1, 2 and 3 only
C) 1, 3 and 4 only
D) 2, 3 and 4 only

5. Which one of the following can help determine the level of impact of a problem?

A) Standard operating procedures (SOP)
B) Statement of requirements (SOR)
C) Configuration management system (CMS)
D) Definitive media library (DML)

Solutions: