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What is the duration of the EX0-001 Exam
- Length of Examination: 60 minutes
- Format: Multiple choices, multiple answers
- Passing Score: 65%
- Number of Questions: 40
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EXIN EX0-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Management as a Practice | - Best practices and ITSM overview - Concepts of service and value |
| Topic 2: Technology and Architecture | - Automation and monitoring concepts - IT service management tools |
| Topic 3: Selected ITIL Processes | - Change Management - Problem Management - Incident Management - Service Desk function |
| Topic 4: The ITIL Service Lifecycle | - Service Strategy - Service Transition - Service Operation - Continual Service Improvement - Service Design |
| Topic 5: Roles and Responsibilities | - Service owner and process owner concepts - RACI model overview |
| Topic 6: Key Principles and Models | - Value creation and utility/warranty - Processes, functions, and roles |






