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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You are setting up the connection between SAP JAM and SAP Cloud for Customer. Where do you enable this integration?

A) In integration under the Business Configuration work center
B) In General Settings under the Administrator work center
C) In Service and Social General Settings under the Administrator work center
D) In Fine-Tuning under the Business Configuration work center

2. When a scheduling condition is evaluated for a maintenance plan, what entity is it based on?

A) Maintenance item counter reading
B) Maintenance item serial number
C) Maintenance product quantity value
D) Maintenance product measurement reading

3. Which field identifies a ticket as relevant for a field service scenario?

A) Division
B) Service organization
C) Requires work
D) Scheduling relevant

4. What do you use to restrict the completion of the main ticket when the related sub-tickets are still open?

A) Code list restriction
B) Scoping option
C) Fine-tuning activities
D) Workflow rule

5. Why do you create a business role?
Note: There are 3 correct answers to this question.

A) You want to make custom reports available on the home page
B) You want to set up a maintenance plan
C) You want to perform fine-tuning activities
D) You want to standardize system access
E) You want to restrict drop down list values for a specific group of users

Solutions: