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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welche der folgenden Aussagen ist korrekt?

A) Service-Eigentümer sind für das Service-Management wichtiger als Prozess-Eigentümer
B) Prozessverantwortliche sind für das Service-Management wichtiger als Service-Verantwortliche
C) Service-Eigentümer sind für das Service-Management genauso wichtig wie Prozess-Eigentümer
D) Prozessverantwortliche und Dienstverantwortliche sind nicht in derselben Organisation erforderlich

2. Welche der folgenden Aufgaben fallen NICHT in den Zuständigkeitsbereich des Service-Übergangs?

A) Zum Planen der Ressourcenanforderungen zum Verwalten einer Version
B) Qualitätswissen über Change- und Release- und Deployment-Management bereitstellen
C) Um sicherzustellen, dass ein Dienst innerhalb der vom Design festgelegten Einschränkungen verwaltet, betrieben und unterstützt werden kann
D) Entwerfen und Entwickeln von Funktionen für das Servicemanagement

3. Welche der folgenden Punkte sollten beim Entwurf von Messsystemen, -methoden und -metriken berücksichtigt werden?
1. Die dienstleistungen
2. Die Architekturen
3. Die Konfigurationselemente
4. Die Prozesse

A) nur 1, 2 und 3
B) nur 1, 3 und 4
C) nur 2, 3 und 4
D) Alle oben genannten

4. Welche der folgenden Aussagen gibt die Beziehung zwischen Dringlichkeit, Priorität und Auswirkung korrekt wieder?

A) Die Auswirkung sollte auf Dringlichkeit und Priorität beruhen
B) Die Priorität sollte sich nach Auswirkungen und Dringlichkeit richten
C) Die Dringlichkeit sollte sich nach den Auswirkungen und der Priorität richten
D) Auswirkung, Priorität und Dringlichkeit sind unabhängig voneinander

5. In welcher Kernpublikation finden Sie detaillierte Beschreibungen zu Servicekatalog-Management, Informationssicherheit und Support-Management?

A) Servicebetrieb
B) Servicestrategie
C) Service Design
D) Dienstübergang

Solutions: