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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. To which of the following entities must you assign the phone call work center view to access the live activity pane for computer telephony integration (CTI)?
Note: There are 2 correct answers to this question.
Note: There are 2 correct answers to this question.

A) Business role
B) Employee
C) Organizational unit
D) Business user

2. Which of the following elements can you use to set up routing rules for service tickets? Note: There are 2 correct answers to this question.

A) Escalation status
B) Warranty
C) Channel type
D) Escalated Date

3. When would you use data migration templates instead of entering data manually? Note: There are 2 correct answers to this question.

A) When data must be loaded quickly
B) When integration has been scoped
C) When data is loaded from multiple applications
D) When the data volume is low

4. To which of the following entities must you assign the Phone call work center view to access the live activity pane for computer telephony integration (CTI)? Note: There are 2 correct answers to this question.

A) Business role
B) Employee
C) Organizational unit
D) Business user

5. What can you create using a workflow?

A) Appointment
B) Phone call
C) Task
D) Activity list

Solutions: