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Salesforce AP-203 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Delivery | 16% | - Validation
|
| Topic 2: Planning and Design | 60% | - Product Catalog Design
|
| Topic 3: Discovery | 24% | - Architecture Assessment
|
Salesforce Accredited Agentforce Communications Professional Sample Questions:
A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?
- A. Exact data in integration is an input to the ux design. Detailed Design of the integration can start
- B. Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration
- C. Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last
- D. UX experience is the most important. Fully design and validate the UX before designing the integration step
Correct Answer: B 🗳️
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Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel ' s Communication Cloud.
- A. Use EPC APIs
- B. Use CPQAppHandler Methods
- C. Use Cart Based APIs
- D. Use Digital Commerce APIs
Correct Answer: D 🗳️
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UT current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems. UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.
- A. Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.
- B. Manage product catalog in communication cloud and periodically synchronize the web channels automatically
- C. Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.
- D. Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website
Correct Answer: A 🗳️
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Acme technology is an internet service provider that has 20 distinct download and 10 upload speeds, unique billing code must be sent to billing system during fulfillment. Which two actions should a consultant recommend for modeling the technical product catalog and decomposition relationship?
- A. Create a technical product catalog which maps 1:1 to the billing model. Use the out of the box tool to create product and generate billing code. Use unconditional decomposition relationships to select the correct technical product
- B. Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix market using the integration procedure invoked by an auto task
- C. Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix using a custom auto task
- D. Create Multiple CFS specification where the billing code attribute is defined. Use attribute based decomposition relationship to map the various upload/download speeds to the billing code attribute
Correct Answer: B,D 🗳️
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United Telecom has initiated high speed offerings on communication cloud after upgrading its network.
Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.
- A. Disconnect and New order
- B. Apply Promotion
- C. Modify Order
- D. Change of Plan
Correct Answer: D 🗳️
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