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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. An administrator at Universal Containers is setting up a new Sales Development Representative (SDR) Agent. The agent's purpose is to nurture cold leads before connecting them to the assigned sales rep. To ensure the agent has all the necessary access to the leads in the North America sales region, what should the administrator data?

A) Assign the user in the highest-level role within the North America role hierarchy as the SDR Agent User.
B) Grant View All record permission of the Lead object to the `Einstein Agent User' profile,
C) Create a criteria-based sharing rule to grant access to targeted lead records to SDR Agent User.

2. Where should the Agentforce Specialist go to add/update actions assigned to a copilot?

A) Copilot Detail page, Global Actions, or the record page for the copilot action
B) Copilot Actions page, the record page for the copilot action, or the Copilot Action Library tab
C) Copilot Actions page or Global Actions

3. A sales manager is using Agent Assistant to streamline their daily tasks. They ask the agent to Show me a list of my open opportunities. How does the large language model (LLM) in Agentforce identify and execute the action to show the sales manager a list of open opportunities?

A) The LLM interprets the user's request, generates a plan by identifying the apcMopnete topics and actions, and executes the actions to retrieve and display the open opportunities
B) Using a dialog pattern. the LLM matches the user query to the available topic, action and steps then performs the steps for each action, such as retrieving a fast of open opportunities.
C) The LLM uses a static set of rules to match the user's request with predefined topics and actions, bypassing the need for dynamic interpretation and planning.

4. An Agentforce is considering using a Field Generation prompt template type. What should the Agentforce Specialist check before creating the Field Generation prompt to ensure it is possible for the field to be enabled for generative AI?

A) That the Lightning page layout where the field will reside has been upgraded to Dynamic Forms
B) That the org is set to API version 59 or higher
C) That the field chosen must be a rich text field with 255 characters or more.

5. Universal Containers (UC) wants to deploy an Agentforce Service Agent to support customers via a web experience. UC uses a Digital Experience site and wants to enable messaging for logged- in users. The customer needs to pass the membership number to the agent for which a pre-chat variable is available. What is a required step to connect the agent to the Digital Experience site using Messaging for In-App and Web?

A) Create an Omni-Channel flow that routes messages to the agent.
B) Configure a messaging Lightning web component using standard or custom Lightning Type for Agentforce.
C) Configure MuleSoft to establish a secure API tunnel between the agent and the Digital Experience site.

Solutions: