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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which solution can help reduce cost and minimize service disruptions through automated service request handling efficient change management, and optimized asset lifecycle management across IT and enterprise domains?

A) An integrated accounting and procurement solution.
B) An automated, self-service catalog for requesting end-to-end service provisioning.
C) A comprehensive IT asset and service management solution.
D) A proactive service level agreement modeling and enforcement solution.

2. A customer implemented a release management tool which holds inventory of systems that it manages. The customer wants to reconcile this data with configuration items discovered by IBM Tivoli Application Dependency Discovery Manager (TADDM). Which tool can import this data on a regular basis?

A) Migration Manager
B) IBM Tivoli Integration Composer
C) Custom Server Extensions for TADDM
D) Custom Server Templates for TADDM

3. Why does application and infrastructure performance consume an increasing amount of time and attention?

A) Because IT departments have not invested in people, process, and technology skills enablement.
B) Because the level of complexity and interdependence among the infrastructure, applications, and functions required to deliver business services continues to rise dramatically.
C) Because the cost of infrastructure continues to rise as application complexity decreases.
D) Because the application and infrastructure provide no foundation for end-to-end business service automation.

4. Which three processes are implemented using IBM SmartCloud Control Desk - Entry Edition? (Choose three.)

A) License Management
B) Change Management
C) Request Fulfillment
D) Incident Management
E) Service Catalog
F) Release Management

5. How is a power user of an IT asset and service management system defined?

A) A user who has the ability to use advanced features of the system which are beyond the abilities of regular users.
B) A user who is an expert in programming additional features to the system which will be used by other users.
C) A user with the highest level of authorization to access the system.
D) A user who is responsible for management of the system administration team.

Solutions: