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Apple OS X Support Essentials 10.8 Sample Questions:

1. Review the screenshot of the My Account pane of Users & Groups preferences, and then answer the question below.

An OS X Mountain Lion computer has three local users configured as shown above. Bill Sykes has lost the password to his account. Which procedure will let you reset his password?

A) Log in as Chris, open Directory preferences and enable the root user, then authenticate as the root user in Users & Groups preferences, and then reset Bill Sykes' password.
B) Restart the Mac from the OS X Recovery partition, open Terminal from the Utilities menu, type resetpassword and press Return to open the Reset Password utility, and then reset his password.
C) Log in as Bill Sykes using the root password, open Users & Groups preferences, and then reset his password.
D) Log in as Chris, open Reset Password from the Utilities folder, and then reset Bill Sykes' password.

2. HOTSPOT
In the screenshot below, click the icon of the OS X Mountain Lion System Preferences pane where you can disable the feature that restores windows when apps are reopened.

3. If you use the Get Info window to change Sharing & Permissions settings on a file or folder, Finder preserves and can revert to the previous settings until the window is closed.

A) True
B) False

4. You want to delete several applications by dragging them to the Trash. What fact should you be aware of?

A) Apps purchased in the Mac App Store cannot be dragged to the Trash.
B) Some applications install files outside the Applications folder, so dragging an app to the Trash may not remove all of its files.
C) You must restart the Mac in order to permanently delete applications from the Trash.
D) User data for apps purchased in the Mac App Store will also be deleted when the app is dragged to the Trash.

5. In OS X Mountain Lion, Safe Boot ________.

A) increases data security by assigning all standard users Read-only privileges to mounted local volumes
B) facilitates troubleshooting by preventing loading of third-party components in the operating system at startup
C) prevents users from accessing sensitive system files by loading Simple Finder instead of Finder at startup
D) increases data security by modifying Sharing settings, so only essential protocols are enabled at startup

Solutions: