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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. The process of sending pre-call data about a call to a targeted site in the Cisco Unified Contact Center Enterprise solution is known as which of these terms?

A) event-based routing
B) translation routing
C) pre-routing
D) service control routing
E) post-routing

2. Which Cisco Unified IP phone model is incompatible with the Cisco Unified Contact Center Enterprise system 8.0(x)?

A) 6921
B) 7930
C) 7970
D) 9951
E) 7920

3. What impact does the Cisco Unified Contact Center Enterprise 8.0(x) Mobile Agent option have on the agent peripheral gateway?

A) The number of mobile agents must be less than 500.
B) The number of nailed-up agents with CTI OS cannot be more than 1156.
C) The number of call-by-call agents with Cisco Agent Desktop cannot be more than 1,000.
D) There is no impact.
E) The number of call-by-call agents with CTI OS cannot be more than 1025.

4. When considering which type of CTI Desktop to deploy with the Cisco Unified Contact Center Enterprise solution, what is the difference between Cisco Agent Desktop and CTI Object Server (CTI OS) Desktop?

A) Cisco Agent Desktop lets you record calls locally from the desktop without a third-party recording solution.
B) Cisco Agent Desktop lets you silence monitor agents from the supervisor desktop.
C) Cisco Agent Desktop lets you transfer calls by using a dial pad.
D) Cisco Agent Desktop lets you view agent and team statistics from the desktop.

5. When Cisco Unified Contact Center Enterprise is deployed with Cisco Unified IP IVR as the queue point, where does Ring No Answer treatment get defined?

A) In the Cisco Unified Contact Center Enterprise Agent desk settings in ConfigManager
B) In the re-query node in the Cisco Unified Contact Center Enterprise routing script
C) In the Cisco Unified Communications Manager Call Forward No Answer setting
D) In the Cisco Unified IP IVR application editor script

Solutions: