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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. A new customer needs a solution that runs on their existing Avaya Aura® Unified Communication (UC) platform, and provides basic and advanced call center features like Expert Agent Selection and Best Service Routing.
Based on these requirements, which solution would you recommend to the customer?

A) Avaya Aura® Elite Multichannel
B) Avaya Intelligent Customer Routing
C) Avaya Proactive Contact
D) Avaya Aura® Call Center Elite

2. You are designing a solution for a customer with Avaya IX™ Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.
When determining the number of DSP's required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?

A) Number of agents X 2 = DSPs
B) Number of agents X 4 = DSPs
C) Number of agents X 3 = DSPs
D) Number of agents X 5 = DSPs

3. Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?

A) Advanced License (AL)
B) Standard License (SL)
C) Enablement Licensing (EL)
D) Application Specific Licensing (ASL)

4. A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.
Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)

A) Oracle Fire V880/V890
B) CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)
C) Oracle Sun Blade 150
D) Amazon Web Services
E) Avaya Solutions Platform Servers

5. A customer requires a backup AEP system maintained in a different geographical location, where a manual process will move the licenses from the primary to the backup site.
Which disaster recovery solution would you recommend to this customer using Enterprise Wide Licensing?

A) Active-Active
B) Primary-Backup
C) Primary-Secondary
D) Active-Passive

Solutions: