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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. Three key attributes to focus on for designing for reputation and risk management are: have a plan, be proactive and fast, and __________________.

A) do not respond to negative statements in social media sites
B) be transparent with two-way dialog
C) ensure that strategies are pushed down into the organization
D) limit access to social media site by employees and partners

2. What should you do when a callback meeting is requested by a potential customer?

A) Follow up with fancy product brochures
B) Deep dive into the technologies
C) Tell them what you're going to show them, show them, and then follow up with a customer or personal example
D) Prepare a lengthy slide deck and read each word on every page

3. What feature allows groups to have one site to come together and share common files, links and posts in the IBM Connections product?

A) Forums
B) Communities
C) Blogs
D) Wikis

4. What is one of the goals when first meeting with customers?

A) Deliver high-pressure sales tactics to close the deal
B) Determine how much budget they have
C) Ask them which products they are going to buy today
D) Provoke your customer to thought and action as to how Social Business is changing how we work.

5. What is the flagship (leading product) of IBM social software?

A) IBM Lotus Quickr
B) IBM WebSphere
C) IBM Tivoli Manager
D) IBM Connections

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