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The advantages surpassing others

IBM Commerce Solutions Selling/Order Mgmt Sales Mastery Test v1 Sample Questions:

1. WebSphere Commerce helps businessesto deliver and manage BRAND EXPERIENCE across which of the following channels and touchpoints?

A) All direct channels including mobile touchpoints.
B) Web, mobile, callcenter, and in-store.
C) Both direct and extended channels like social networks.
D) All direct channels.

2. Which of the following is NOT a key benefit of using Global Inventory Visibility?

A) Increase customer satisfaction with accurate promising.
B) Reduce the cost of processing a return.
C) Complete view of all supplyand demand.
D) Better inventory utilization.

3. Which functionality is NOT included if a customer has a license for 100 IBM Sterling CPQ Direct Sales users?

A) Ability to create catalog and pricing data in Sterling.
B) Manage orders placed from quotes through IBM Sterling Call Center.
C) Salesforce.com integration.
D) Ability to use the configurator APIs for building of custom mobile apps for enterprise sales people on the road.

4. How do today's customers interact with a brand?

A) Customers expect the brand to provide a seamless and consistent cross-channel
experience.
B) None of the above.
C) Customers are increasing using only a single channel for all their interactions.
D) Customers expect a dedicated and independent system for each channel for more focused service.

Solutions: