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IBM Case Manager V5.1 Sample Questions:

1. Typically, in a production environment, you do not give users permission to create and manage spaces and catalog entries in Business Space. What function is used to hide these features of the client user interface?

A) Use the IBM Case Manager Administration Client to configure the security settings for Production groups and users.
B) Set the Business Space configuration setting com.ibm.mashups.lockeddown to true.
C) Set the Business Space configuration setting com.ibm.mashups.manageSpaces to false.
D) Use FileNet Enterprise Manager to set LDAP security on the all users who should not have access.

2. When designing a task, what is the purpose for creating a system step?

A) To configure within Case Builder the ability to call a Web Service Step.
B) To configure within Process Designer the ability to call a CE_Operation Step.
C) To configure within Case Builder the ability to call a CE_Operation Step.
D) To configure within Process Designer the ability for a custom UI Step.

3. What are two ways P8 eForms can be used to extend Case Manager capabilities? (Choose two.)

A) To support the use of iLog rules for electronic signatures.
B) To provide a way to interact with external systems via form fields.
C) To provide a way to make updates in FileNet Enterprise Manager.
D) To provide a consistent way for all case workers to access user preferences.
E) To provide a customized user interface to case properties at a specific step.

4. What is the key difference between case management and business process management?

A) Cases tend to be predictable and rely on system control or business rule based control flow.
B) The emphasis of case management is on designing a step by step procedure to solve a business problem; the emphasis of business process management is on designing a flexible solution for knowledge workers to solve a repeatable problem.
C) Cases may not always involve human participation, while a business process solution always require human interaction.
D) In case management, the business problem is solved by a knowledge worker using tasks that may have been modeled; in business process management, the business problem is always solved by following a modeled process.

5. Which two items are always part of a case management solution? (Choose two.)

A) Process fragments
B) Content objects
C) Database lookups
D) System integrations
E) Analytics

Solutions: