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The advantages surpassing others
WGU Organizational-Behavior Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Individual Behavior and Personality | - Individual decision-making - Personality traits and theories - Attitudes and job satisfaction - Motivation theories (Maslow, Herzberg, Vroom) - Perception and attribution |
| Topic 2: Group Behavior and Dynamics | - Group structure and roles - Power and political behavior - Conflict and negotiation - Team building and teamwork - Group development stages |
| Topic 3: Leadership Theories | - Trait approaches to leadership - Contingency theories - Contemporary leadership perspectives - Transformational vs transactional leadership - Behavioral approaches |
| Topic 4: Organizational Structure and Culture | - Organizational design principles - Organizational culture dimensions - Organizational communication - Organizational structure types - Organizational change and development |
WGU Organizational Behavior (GTO1, C715) Sample Questions:
Question 1
Which dimension of the Fiedler contingency model is associated with the degree of influence a leader has over variables such as hiring, firing, discipline, promotions, and salary increases?
A. Leader-member exchange
B. Position power
C. Task structure
D. Leader-member relations
Question 2
Which characteristic describes an advantage of a virtual team as compared with other types of teams?
A. Virtual team members generally report greater satisfaction with the group interaction process.
B. People can work together who might otherwise not be able to collaborate on a work task.
C. Verbal and nonverbal communication cues are easier to understand within a virtual team.
D. The greater opportunity for interaction helps increase rapport.
Question 3
Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?
A. Make the group larger
B. Establish more rigid roles for group members
C. Increase the difficulty of becoming a group member
D. Physically isolate the group
Question 4
What are two of the three forces that play a particularly important role in sustaining an organization's culture?
A. Actions of top management and employee education level
B. Actions of top management and socialization process
C. Personal background of key employees and socialization process
D. Personal background of key employees and selection process
Question 5
How might a charismatic leader work to increase performance in an organization?
A. Display type A characteristics
B. Use a directive approach
C. Articulate an appealing vision
D. Avoid increasing personal risk
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: D | Question 4 Answer: B | Question 5 Answer: C |






