Skills measured
- The English language version of this exam was updated on May 4, 2022. Download the study guide in the preceding “Tip” box for more details about the skills measured on this exam.
- Plan and configure Microsoft Teams Phone (25-30%)
- Monitor and troubleshoot Microsoft Teams Phone (15-20%)
- Optimize network performance (5-10%)
- Configure and manage Microsoft Teams Phone for voice users (15-20%)
- Plan and configure Microsoft Teams clients and devices (5-10%)
- Plan and configure Direct Routing (15-20%)
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Exam MS-720: Microsoft Teams Voice Engineer
Candidates for this exam are Microsoft Teams voice engineers that plan, design, configure, maintain, and troubleshoot integrated communications solutions at an organization. They must be able to translate business requirements into technical architecture and designs for communication solutions.
Candidates are familiar with telecommunication technologies and have experience with Microsoft Teams, Microsoft 365, and PowerShell. They must be able to deploy and configure Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Microsoft Teams Calling Plans. Candidates also manage devices certified for Microsoft Teams, audio/video conferencing, and voice migration.
Candidates collaborate with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams. They also work with administrators for other workloads, including networking, identity, licensing, security, and compliance.
The English language version of this exam was updated on May 4, 2022. Please download the study guide in the “Tip” box to see the current skills measured.
Passing score: 700. Learn more about exam scores.
- Demo the exam experience by visiting our Exam Sandbox
- Download the MS-720 study guide to help you prepare for the exam
Part of the requirements for: Microsoft 365 Certified: Teams Voice Engineer Expert
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-720
For more information about the Microsoft MS-720 Exam visit the following reference link:
Microsoft MS-720 Exam Reference link
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Format of Microsoft MS-720 Exam
Language: English
Passing score: 70%
Exam Length: 60 questions
Exam Format: Multiple choice questions
Exam Duration: 120 minutes.
Microsoft MS-720 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configure and manage Teams Phone for voice users | 15-20 | - Migrate voice users - Enable users for Teams Phone - Enable per-user calling features - Enable users for Direct Routing |
| Topic 2: Plan and configure Microsoft Teams Phone | 25-30 | - Configure auto attendants and call queues - Manage phone numbers and operator connect - Configure audio conferencing - Configure phone policies - Plan and design PSTN solutions - Design emergency calling |
| Topic 3: Plan and configure Teams clients and devices | 5-10 | - Plan and configure Teams Rooms - Plan and configure Teams Phones and displays |
| Topic 4: Optimize network performance | 5-10 | - Implement network topology - Design network infrastructure |
| Topic 5: Plan and configure Direct Routing | 15-20 | - Design Direct Routing call flows - Implement SIP trunking with Direct Routing - Extend Direct Routing infrastructure - Deploy and maintain Survivable Branch Appliance (SBA) |
| Topic 6: Monitor and troubleshoot Microsoft Teams Phone | 15-20 | - Troubleshoot call failure and quality - Monitor Teams Phone and SBC health - Monitor and troubleshoot clients and devices - Troubleshoot Direct Routing connectivity |






