Microsoft MS-220 Dumps : Troubleshooting Microsoft Exchange Online

MS-220 real exams

Exam Code: MS-220

Exam Name: Troubleshooting Microsoft Exchange Online

Updated: Sep 01, 2026

Q & A: 107 Questions and Answers

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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

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Skills measured

  • Troubleshoot mail client issues (20–25%)
  • Troubleshoot Exchange Online configuration issues (15–20%)
  • Troubleshoot compliance and retention issues (25–30%)
  • Troubleshoot hybrid and migration issues (10–15%)
  • Troubleshoot mail flow issues (20–25%)

Microsoft MS-220 Exam Syllabus Topics:

SectionWeightObjectives
Troubleshoot Compliance and Retention Issues25-30%- Troubleshoot Retention Issues
  • 1. Retention policy application issues
  • 2. Retention age calculation
  • 3. MRM diagnostics and message properties
  • 4. Retention tags and actions
- Troubleshoot Microsoft Purview Message Encryption and S/MIME
  • 1. Encryption-related mail flow rules
  • 2. S/MIME troubleshooting
  • 3. Protected message handling
  • 4. External recipient access issues
  • 5. Encryption and decryption issues
- Troubleshoot Compliance Issues
  • 1. Retention policies
  • 2. eDiscovery permissions and actions
  • 3. Search and purge email messages
  • 4. Mailbox holds and recoverable items
Troubleshoot Hybrid and Migration Issues10-15%- Troubleshoot Hybrid Configuration Issues
  • 1. Remote recipient synchronization issues
  • 2. Free/busy sharing issues
  • 3. Hybrid Configuration Wizard issues
  • 4. Hybrid mail flow issues
- Troubleshoot Migration Issues
  • 1. Migration endpoint creation issues
  • 2. Public folder migration issues
  • 3. Failed migrations
  • 4. Slow migrations
  • 5. Data Consistency Score issues
  • 6. Move request analysis
Troubleshoot Exchange Online Configuration Issues15-20%- Troubleshoot Recipient Issues
  • 1. Address lists
  • 2. Recipient configuration
- Troubleshoot Organization-wide Settings
  • 1. Address book policies
  • 2. Allowed file types
- Troubleshoot Provisioning Issues
  • 1. Domain setup and configuration
  • 2. Directory synchronization issues
- Troubleshoot Public Folder Issues
  • 1. Mail-enabled public folders
  • 2. Public folder access
  • 3. Hybrid public folder access
Troubleshoot Mail Flow Issues20-25%- Troubleshoot Microsoft Defender for Office 365 Issues
  • 1. Troubleshoot quarantined messages
  • 2. Troubleshoot anti-spam policies
  • 3. Validate SPF, DKIM, and DMARC
  • 4. Analyze spam classifications
- Troubleshoot Other Mail Flow Issues
  • 1. Interpret NDR data
  • 2. Analyze attachment blocking rules
  • 3. Identify triggered transport rules
  • 4. Troubleshoot inbox rules
- Troubleshoot Exchange Online Mail Flow Issues
  • 1. Review and interpret message trace results
  • 2. Review and interpret message headers
  • 3. Troubleshoot send and receive issues
  • 4. Troubleshoot delivery delays
  • 5. Analyze mail flow rules and routing policies
- Troubleshoot Mail Flow Issues with External Systems
  • 1. Analyze SMTP protocol logs
  • 2. Troubleshoot hybrid mail flow
  • 3. Troubleshoot SMTP certificate issues
  • 4. Troubleshoot SMTP relay issues
  • 5. Troubleshoot DNS-related issues
Troubleshoot Mail Client Issues20-25%- Troubleshoot Mobile Device Issues
  • 1. ABQ list analysis
  • 2. ActiveSync connectivity
  • 3. Device access rules
  • 4. Mobile synchronization logs
- Troubleshoot Calendaring Issues
  • 1. Calendar permissions
  • 2. Delegation issues
  • 3. Mailbox and calendar diagnostics
- Troubleshoot Connectivity and Authentication
  • 1. Client access rules
  • 2. Autodiscover issues
  • 3. Outlook connectivity problems
  • 4. Modern authentication issues
- Troubleshoot Calendar Sharing
  • 1. Published calendar synchronization
  • 2. External calendar sharing

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