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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. A Service design package (SDP) would normally be produced for which of the following?
1.A new IT service
2.A major change to an IT service
3.An emergency change to an IT service
4.An IT service retirement

A) 1, 2 and 4 only
B) None of the above
C) All of the above
D) 2, 3 and 4 only

2. Which of the following activities would be performed by a process manager?
1.Monitoring and reporting on process performance
2.Identifying improvement opportunities
3.Appointing people to required roles

A) 2 and 3 only
B) All of the above
C) 1 and 3 only
D) 1 and 2 only

3. Which of the following is NOT one of the five individual aspects of service design?

A) The design of the service portfolio, including the service catalogue
B) The design of new or changed services
C) The design of the technology architectures
D) The design of market spaces

4. A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?

A) Be accountable for the outcome of an activity
B) Manage an activity
C) Be kept up-to-date on the progress of an activity
D) Perform an activity

5. Which of the following are managed by facilities management?
1.Hardware within a data centre or computer room
2.Applications
3.Power and cooling equipment
4.Recovery sites

A) All of the above
B) 1, 2 and 3 only
C) 1 and 3 only
D) 1, 3 and 4 only

Solutions: