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The advantages surpassing others
SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Integration & Extensibility | 14% | - Integration with SAP Service Cloud / C/4HANA - Smart forms and customizations - Security and permissions |
| Master Data Management | 12% | - Organizational structure configuration - Equipment, item, and service call setup - Partners, skills, and service contracts |
| Mobile Application | 16% | - Field service mobile app features - Check-in, checkout, and time recording - Offline functionality and data synchronization |
| Service Execution & Completion | 16% | - Forms, reports, and documentation - Service call lifecycle - Effort, material, and expense recording |
| Workforce Management & Dispatching | 16% | - Activity assignment and optimization - Resource planning and scheduling - Crowd service and technician management |
| SAP Field Service Management Fundamentals | 12% | - Core business processes - Solution overview and architecture - Navigation and basic administration |
| Reporting & Analytics | 14% | - Report templates and configuration - Data export and analysis - Standard reports and dashboards |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. What is the first step a technician needs to take to add a smart form within the SAP Field Service Management module app? Choose the correct answer.
A) Select a record form the linked object
B) Select whether it is mandatory
C) Select a template
D) Select a linked object
2. Technicians on mobile can. Choose Three correct answers.
A) Decide if their device is geo located or not
B) Checkout a service assignment
C) Mark a job as 'technically complete
D) add Skills to an Activity
3. What is the "workflow step" feature (mad( all correct options)? Choose Two correct answers.
A) With this feature. the technician only needs to set the service workflow step that he is currently at (e.g. travelling. working, break) and the app will automatically send GPS-location and time-stamps to the cloud
B) This feature does not help with automatic time recording
C) With this feature the dispatcher will see in the planning board in which step the technician currently is
4. How Do I notify a technician that he has received a new job? Choose Two correct answers.
A) I cannot notify my technician automatically with SAP FSM.
B) I can setup a business rule in the Administration app that automatically sends an e-mail to the technician when a job is released to them.
C) I can change a company setting which enables Device Notifications
5. Which key concepts are applied to ensure a secure cloud connection when accessing the SAP Field Service Management Solution? Choose Two correct answer.
A) Outage protection
B) Sophisticated cloud firewall
C) Hardware redundancy control
D) SSL- encrypted cloud communication
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,B,C | Question # 3 Answer: B,C | Question # 4 Answer: B,C | Question # 5 Answer: B,D |






