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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

Question 1

Refer to the exhibit.

This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloud™ ReadyNow.
With the information in the exhibit, which routing technique would you place in the box with the question mark, to provide connectivity for application support?

A. Multiprotocol Ethernet (ME)
B. Multiprotocol Transmitter Module (MTM)
C. Multiprotocol TX Module (MTM)
D. Multiprotocol Label Switching (MPLS) SD-WAN

Question 2

With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya provides a robust foundation for enterprise cloud deployments. The complete solution requires elements provided by Avaya, a Partner, and/or the customer for a fully functional end-to-end solution.
Which two scenarios are supported In the Avaya OneCloud™ ReadyNow offer? (Choose two.)

A. CC Solutions with ACCS Connectivity
B. Analog Trunk Access Connectivity
C. MPLS VPN/Software Defined WAN Connectivity
D. PSTN Network Connectivity

Question 3

An Elite Multichannel (EMC) Release 6.6 Server enhancement is support for Real-time reporting for how many agents with unicast?

A. 600
B. 700
C. 800
D. 500

Question 4

Call Center Elite Release 8.x continues to support SIP end-to-end deployments, and is aimed at supporting Avaya Aura® enhancements.
To support large capacity SIP call centers, what Is the number of concurrently logged in ACD SIP agents supported In Call Center Elite Release 8.x?

A. 10,000
B. 12,000
C. 15,000
D. 5000

Question 5

Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)

A. It is sold through Direct and Indirect channels.
B. Call Center Elite requires CMS.
C. Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.
D. Call Center Elite includes Business Advocate.
E. CC-Elite can be ordered as a standalone for a 3rd party PBX.

Solutions: