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Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance 3308 Exam
Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance 3308 Exam related to Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance and credits towards Avaya Contact Recording and Avaya Quality Monitoring R12 Certification. This exam certifies that the candidate has an advanced level of technical proficiency necessary to deliver installation, configuration, administration, maintenance and troubleshooting support for Avaya Workforce Management products. This exam validates the ability to demonstrate knowledge of the preparation required for the implementation, install the product hardware and software. It also deals with the ability to interpret and resolve customer technical issues related to the products and components. solution Specialists, Design Specialists and Implementation Specialists usually hold or pursue this certification and you can expect the same job role after completion of this certification.
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These are following steps for registering the 3308 exam. Step 1: Visit to 3308 Exam Registration Step 2: Signup/Login to Pearson VUE account Step 3: Search for 3308 Certifications Exam Step 4: Select Date, time and confirm with a payment method
Avaya 3308 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Quality Monitoring Configuration | 25% | - Agent screen capture and synchronization - Permissions and role management - Evaluation forms and scoring setup - QM architecture and dependencies |
| Topic 2: Contact Recording Implementation | 30% | - Architecture and components - Database setup and integration - Recording policies and storage configuration - Server installation and configuration |
| Topic 3: System Administration & Maintenance | 25% | - Backup and restore procedures - Performance monitoring and optimization - Software updates and upgrades - Security and access control |
| Topic 4: Troubleshooting & Integration | 20% | - Integration with Avaya Aura/Contact Center - Log analysis and resolution methods - Common installation and configuration issues - Recording and playback problems |
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