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Avaya 3000-2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Applications and Features | 20% | - Contact Center Basic Features - Mobility and Collaboration Tools - Voice Mail and Messaging |
| Maintenance and Administration | 15% | - System Monitoring and Diagnostics - Backup, Restore and Software Upgrades - Security and Access Management |
| SME Communications Solution Architecture | 25% | - Avaya Aura SME Solution Components - Network and System Requirements - Avaya IP Office Platform Overview |
| Installation and Configuration | 25% | - System Configuration and Licensing - User, Extension and Trunk Setup - IP Office Server and Software Installation |
| Troubleshooting | 15% | - Common Voice and Connectivity Issues - Fault Isolation and Log Analysis - Application and Service Recovery |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
A client has five locations on a Small Community Network (SCN) with a centralized voicemail at the central site. The VoiceMail server is running out of resources to support all the remote auto attendants. The client wants all sites to have their own auto attendants while the central site supports user and hunt group mailboxes. How should the two site settings be configured? (Choose two.)
- A. Set the central site as a distributed server.
- B. Set the remote sites as distributed servers.
- C. Set the remote sites as backup servers.
- D. Set the central site as a centralized server.
A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrieve voicemail messages and is not using Microsoft Exchange as the message store. Which protocol must be configured in Microsoft Outlook to access their messages?
- A. POP3
- B. HTTP
- C. IMAP
- D. MAPI
A client requests to setup VoiceMail Pro to backup voicemails, user settings, and greeting and module recordings to another server on the LAN for safety on a weekly basis. Which three steps are required? (Choose three.)
- A. Configure the backup settings on the VoiceMail Pro server.
- B. Select the UNC share as the destination on the VoiceMail Pro server.
- C. Select the mapped drive as the destination on the VoiceMail Pro server.
- D. Create a network share with permissions to store backups.
- E. Map a drive to an available network share.
A company just added another hunt group called Sales with several IP phone users as members of the hunt group. All incoming calls go to the day time auto attendant in VoiceMail Pro called DayA A . Incoming calls are starting to have problems with transfers within VoiceMail Pro. When creating a case with Avaya Support, what information should be gathered?
- A. Provide Avaya with voicemail call flow database, debugview trace, latest configuration, monitor trace, and a detailed description of the issue.
- B. Provide Avaya with voicemail call flow database, detailed description of the issue, latest configuration, hardware platform, and version of code.
- C. Provide Avaya with debugview trace, monitor trace, latest configuration, and detailed description of the issue.
- D. Provide Avaya with hardware platform and version of code, monitor trace, and description of the issue.
What does it mean when the system status light on an IP Office expansion (e.g. ATM16, DS/DT30) module is flashing green?
- A. No lines/stations are in use on the module.
- B. The .bin files are not loaded into the module.
- C. There is no communication with the IP Office.
- D. A line/station is in use on the module.
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