Practice should feel like the real thing. The PC and online versions from TrainingDumps simulate the 1Z1-1038 exam environment with intelligent, interactive testing, so you can assess your pace, adjust your timing, and walk into the Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials exam already knowing what to expect.
Oracle 1Z1-1038 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials 2019 Implementation Essentials |
| Exam Number: | 1Z0-1038 |
| Exam Format: | Scenario-based Questions, Multiple Choice Questions |
| Available Languages: | English |
| Related Certifications: | Oracle Service Center Implementation Essentials Oracle Service Cloud Certifications |
| Real Exam Qty: | 70-72 |
| Recommended Training: | Oracle Help Center Documentation Oracle University Training (Service Cloud) |
| Exam Registration: | Oracle Certification Portal Pearson VUE Oracle Exams |
| Sample Questions: |  |
| Exam Way: | Online proctored exam or authorized testing center (Oracle Certification Program delivery via Pearson VUE) |
| Pre Condition: | No strict formal prerequisite required, but familiarity with Oracle Service Cloud or CRM/contact center systems is recommended. |
Oracle 1Z1-1038 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Oracle Service Cloud / Contact Center Fundamentals | - Platform Overview
|
| Reporting & Analytics | - Report Builder
|
| Customization & Scripting | - JavaScript API
|
| System Configuration & Administration | - Security & Access Control
|
| Engagement & Routing | - Routing and Assignment
|
1Z1-1038 Exam FAQ: Details, Policies, and Study Options
The Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials blueprint breaks down into these main domains:
- Oracle Service Cloud / Contact Center Fundamentals
- Customization & Scripting
- System Configuration & Administration
Additional domains follow in the official outline, and our question bank covers every one of them.
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Oracle lists the following prerequisites for the Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials: No strict formal prerequisite required, but familiarity with Oracle Service Cloud or CRM/contact center systems is recommended..
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Oracle suggests the following official training options:
These courses pair well with hands-on question practice if you want a structured path through the material.
Because it was built for people with little time to spare. The bank covers the important knowledge points of the current Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials blueprint with expert-verified answers, and you study in the format that fits you: a printable PDF you can mark up with a pen, or PC and online versions that simulate the real exam interactively and let you assess your pace. A free demo lets you confirm the quality before you buy, and every purchase includes 365 days of free updates plus a 50% renewal discount afterward.
Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials Sample Questions:
You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?
- A. The change is reflected across all interfaces by default.
- B. You need to copy and paste the source code across the multiple interfaces.
- C. You need to use the export and import option.
- D. You need to re-create the message template across the multiple interfaces.
Correct Answer: B 🗳️
Which five actions should you perform to configure advanced routing?
- A. Add Access Control to a navigation set.
- B. Create an advanced routing incident queue.
- C. Add product and category fields to the Live Help page of the Customer Portal.
- D. Create and activate a rule to route incidents to the advanced routing incident queue.
- E. Assign advanced routing permissions to a profile.
- F. Configure collaboration with external users who are not agent desktop users.
- G. Assign guided assistance permission to a profile.
- H. Define products and categories.
Correct Answer: A,D,E,F,H 🗳️
A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?
- A. Tuesday 11 AM
- B. Saturday 4 PM
- C. Saturday 6 PM
- D. Monday 10 AM
Correct Answer: B 🗳️
How can you enable add-ins to run locally without uploading it to the server?
- A. Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.
- B. Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.
- C. Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.
- D. Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.
Correct Answer: A 🗳️
Which six actions can have a null value?
- A. Set Agent
- B. Set Status
- C. Set Category
- D. Set Fields
- E. Set Mailbox
- F. Set Disposition
- G. Set Product
- H. Set SLAs
- I. Set Assigned
- J. Set Queue
Correct Answer: D,E,F,H,J 🗳️
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